Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to kw in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to kw in order to successfully manage difficult people.This book introduces you to the main themes and ideas of managing difficult people, giving you a basic kwledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success:Sunday: Understanding and preventing difficult behaviourMonday: Developing your skills for managing difficult peopleTuesday: More advanced skills for managing difficult peopleWednesday: Managing specific types of difficult behaviourThursday: Feedback that works and critical converstionsFriday: Managing conflictSaturday: Getting support and escalating issuesABOUT THE SERIESIn A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers t just to get up to speed, but to get ahead.
David Cotton is an international trainer, speaker, facilitator and author. He is a Felow of the British Institute for Learning and Development, a Member of the Institute of Leadership, and an accredited DISC practitioner. He has run a successful consultancy since the 1980s, working on 4 continents and more than 30 countries.