For courses in human resource management, supervision, and organizational studies.
This experiential text allows students to both study and practice the latest concepts in leadership and supervision. By combining thorough coverage of basic functions with added focus on such invative topics as diversity, performance management, the learning organization, coaching, and self-directed teams, students will have a broad understanding of both traditional and contemporary supervision. Throughout the text, stories and examples from the hospitality industry illustrate key principles of leadership and supervision. In addition, each chapter includes extensive supplemental material including case studies, review questions, critical thinking exercises, web-based projects, and portfolio-building activities that will enhance students' mastery of the material.