Mediator Skills and Techniques: Triangle of Influence by Laurence Boulle, Miryana Nesic (Paperback, 2009)

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This is a clear, practical and essential guide covering the skills, techniques and strategies required in mediation by mediators, lawyers, clients and other participants. With examples, case studies, exercises and precedents throughout, this is an all-encompassing resource for both beginner and experienced mediators.
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