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Monitoring, Measuring, and Managing Customer Service by Gary S. Goodman (English - Picture 1 of 1

Monitoring, Measuring, and Managing Customer Service by Gary S. Goodman (Hardcover, 2000)

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By Gary S. Goodman. Goodman examines a wealth of real-life episodes of first-class service to illustrate what happened and show how each event can be repeated. Author Gary S. Goodman. Affiliation Goodman Communications Corporation in Glendale, California.