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Ever put your foot in your mouth? Some believe it's a genetic problem - bad wiring installed in the brain that forces people to open mouth and insert foot. Others believe it's a personality trait they can't change or control. If you have ever had a conversation with a difficult person who you wished you had handled differently, The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak.You'll learn how to: develop the confidence to repair mistakes, apologise and create peace; become adept at responding right the first time; discover ways to navigate smoothly around difficult people with seemingly irresolvable work issues; and, apply many of these same strategies, tips and secrets to e-mails, so that you engage readers instead of irritate them. Based on Dr. Gary's research and techniques taught to thousands, this book offers easy-to-follow guidelines that will help you script your way to success, even in the most confrontational, hard-to-manage situations. The Mouth Trap will help transform your communication skills so that you'll receive the respect, appreciation and monetary rewards you deserve.