Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. Confronted by current and anticipated business challenges, incremental improvements to operations, while still important, will longer be sufficient to gain advantage. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information techlogy. It relies on concepts introduced by Dr. G. Rummler & Alan Brache, Dr. Tom Davenport, and Dr. Michael Hammer. It updates this body of kwledge and presents a framework for action in an easy to read, actionable format. It's an outstanding title that provides details on the demand for the new operational leadership mindset and paradigm which enables both breakthrough change and the discipline of continuous improvement in operations. This will involve t only the design of new work practices, but also the implementation and sustainability of fundamental change encompassing human, organizational, and techlogical factors. In spite of the proliferation of various methods to improve operational performance, leaders have t become more adept in their roles due in part to a traditional functional bias. This book helps!!
Andrew Spanyi's work in the area of Business Process Management is recognized internationally. He has written two books on Process Management: More for Less: The Power of Process Management and Business Process Management is a Team Sport: Play It to Win! Andrew has delivered keynote speeches on process management principles at conferences in North America, Europe, Africa and Australia. He has published over 40 articles in a broad cross-section of magazines.