Outpatient Case Management for Adults with Medical Illness and Complex Care Needs: Comparative Effectiveness Review Number 99 by Agency for Healthcare Resea And Quality, U S Department of Heal Human Services (Paperback / softback, 2013)

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CM is often utilized when the coordination and integration of care is difficult for patients to accomplish on their own. Conceptually, a case manager can be seen as an agent of the patient, taking a "whole-person" (rather than solely clinical or disease-focused) approach to care, and serving as a bridge between the patient, the practice team, the health system, and community resources.
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