This text provides a comprehensive introduction to the new field of kwledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of kwledge (tacit and explicit), the origins and units of organizational kwledge, and the evolution of kwledge management in contemporary society. It explores the implementation and utilization of kwledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of kwledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phemena and classifications, and each chapter includes review questions and a comprehensive index.
Eliezer Geisler, Nilmini Wickramasinghe
Taylor & Francis Inc
Date of Publication
Management & Business: General
Place of Publication
Country of Publication
tables, figures, end of chapter questions, case studies, references, index