About this product
- DescriptionThis work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.
- Author(s)Central Computer & Telecommunications Agency
- Date of Publication14/06/2000
- SubjectManagement Techniques: Professional
- Series TitleIT Infrastructure Library
- Place of PublicationNorwich
- Country of PublicationUnited Kingdom
- ImprintStationery Office Books
- Content Notefigs.
- Height300 mm
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