Telephone Consultations in Primary Care: A Practical Guide by Tony Males (Paperback, 2007)
Brand newLOWEST PRICE
- AU $42.82Free postage
- Brand new condition
- Sold by simplybestprices-10to20dayshipping
- See details for delivery est.
- AU $40.07Free postage
- Very good condition
- Sold by worldofbooks-australia
- See details for delivery est.
All listings for this product
About this product
- DescriptionThe multi-professional environment of primary care requires a common set of skills, including the ability to communicate within and between professional groups. It is t only the patient who consults in primary care: nurses consult doctors and vice versa, paramedics may seek advice from the scene of an emergency and GPs often call upon their consultant colleagues as an alternative to referral. The telephone is ideally suited to these examples of inter-professional communication. The training that health professionals and their support staff receive in face-to-face communication skills may t be sufficient to prepare them for the unique medium provided by the telephone. The aims of this book are to: guide primary care professionals in the appropriate use of the telephone when speaking with patients, carers and colleagues; raise awareness of the limitations of telephone communication, and improve the accuracy of triage, diagsis and advice-giving. The ten chapters comprising this book cover a range of telephone communication and consultation issues: factors that modify verbal and n-verbal communication in the absence of visual and other sensory cues and how these affect the diagstic accuracy and decision-making behaviour of health professionals; educational interventions and patient-centred telephone consultation models that attempt to compensate for the relatively cue-less environment of the telephone; guidance on how to assess and manage common clinical problems presenting by telephone in the context of uncertainty; and the multidisciplinary and inter-professional nature of telephone medicine and other methods of conducting consultations at a distance. Readers are encouraged to take an active role in their professional development in this area by attempting the exercises in each chapter. Transcripts of telephone consultations appear in several chapters to facilitate learning. This book is intended for GPs, GP registrars, foundation year doctors in general practice, practice nurses and nurse practitioners.
- Author BiographyAbout the Editor Tony Males is the senior partner of a city practice in Cambridge, one of six partners in a paper-light purpose-built surgery operating the advanced access system alongside nurse telephone triage. He developed his interest in telephone consultation through the now disbanded Fenland Research Group and focussed on the out-of-hours aspects of doctor-communication through this medium in his MSc dissertation in 2000. Tony is also employed part-time by the University of Cambridge in the General Practice Education Group sharing responsibility for the development and delivery of the undergraduate primary care curriculum. Tony contributes to the practice-based teaching of Cambridge medical students and is a trainer. He was successfully nominated a Fellow of the Royal College of General Practitioners in 2004. Tony is married to Becky, also a GP, and they have three children.
- Author(s)Tony Males
- PublisherRoyal College of General Practitioners
- Date of Publication01/04/2007
- SubjectMedicine: General
- Place of PublicationLondon
- Country of PublicationUnited Kingdom
- ImprintRoyal College of General Practitioners
- Format DetailsTrade paperback (US)
Best-selling in Textbooks
Save on Textbooks
- AU $14.50Trending at AU $17.16
- AU $30.81Trending at AU $34.97
- AU $8.59Trending at AU $13.95
- AU $32.75Trending at AU $55.45
- AU $91.99Trending at AU $99.82
- AU $28.58Trending at AU $36.57
- AU $29.99Trending at AU $32.12
This item doesn't belong on this page.
Thanks, we'll look into this.