Written by an active and nationally recognized case management consultant and recipient of the prestigious Case Manager of the Year award, The Case Manager's Handbook, Second Edition is the ultimate how-to guide designed to define good case management, examine the case management process and present practical procedural information. Virtually every chapter has been revised. New chapters and sections have been added to cover timely topics including ethics, legislation, disease management, managed care, credentialing groups, end-of-life issues, do-not-recussitate orders, and much more. Packed with tried-and-true approaches to care and claims management, this book is an excellent daily reference or a resource for a different approach. It can be used as a training guide for new case managers, or a teaching tool for client groups.