The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by W. Earl Sasser, James L. Heskett, Leonard A. Schlesinger (Hardback, 1997)

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Kitchen, Dining, Bar. Age Range: 15 years. Other Information: 50 half page line drawings. Add to Favourites. Published In: United States, 02 June 1997.