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About this product
- DescriptionStrategies and action steps to delight your customers w! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
- Author BiographyRon Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron's methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.
- Author(s)Ron Kaufman
- PublisherKaufman Professional Service
- Date of Publication01/03/2002
- FormatPaperback / softback
- SubjectSales & Marketing
- Series TitleUp! Your Service
- Country of PublicationUnited States
- ImprintKaufman Professional Service
- Weight435 g
- Width154 mm
- Height229 mm
- Spine17 mm
- Format DetailsTrade paperback (US),Unsewn / adhesive bound
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