This book demonstrates pioneering work on user-based service invation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are invators and, as such, services develop whilst in use. As well as presenting case studies, the book discusses theoretically what user-based invation means in the context of services. Three main fields are analysed: user-based invation in kwledge-intensive business service, user-based invation in public services, and models and methods for structuring user-based invation. Incorporating both an academic and analytical approach, this insightful book will be a source of inspiration for researchers in invation and services. Graduate and postgraduate students in business administration and invation, as well as administrators in public administrations and executive managers in service firms will also find plenty of important information in this invaluable resource.
Edited by Jon Sundbo, Professor of Innovation and Business Administration, Roskilde University, Denmark and Marja Toivonen, University of Helsinki, Finland