Writing Plain Instructions: How to Write User Manuals, Online Help, and Other Forms of User Assistance That Every User Understands by Marc Achtelig (Paperback, 2012)

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Users want manuals that are easy to read, with short sentences, simple words, and unambiguous instructions. Writing complex texts is simple-writing simple texts is complex. This book shows you how to write simple user assistance rather than complex user annoyance.
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