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Welcome to a new era of business in which your brand is defined by those who experience it. Do you kw how your customers experience your brand today? Do you kw how they really feel? Do you kw what they say when you re t around? In an always-on world where everyone is connected to information and also one ather, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are longer good eugh to win with customers and why creative marketing and delightful customer service too are t eugh to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: * How our own experience gets in the way of designing for people t like us * Why empathy and new perspective unlock creativity and invation * The importance of User Experience (UX) in real life and in executive thinking * The humanity of Human-Centered Design in all you do * The art of Hollywood storytelling from marketing to product design to packaging * Apple s holistic approach to experience architecture * The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X
BRIAN SOLIS is globally recognized as one of the most prominent thought leaders in business innovation. As a digital analyst, anthropologist, and futurist, he studies disruptive technology and its impact on business and society. More so, he humanizes technology's causal effect to help people see people differently and understand what to do about it. Brian has authored several bestselling books including What's the Future of Business (WTF), Engage!, and The End of Business as Usual. His blog, BrianSolis.com, is ranked as a leading resource for insights into the future of business, new technology and marketing. He also actively contributes to Forbes, MarketWatch and AdAge.