|Understanding return policies
Did you know? If you don't get the item you ordered on eBay.com.au your purchase may be eligible for eBay Money Back Guarantee.
Important information for buyers: your legal right to return goods
As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods:
Consumer guarantee basics
If a product fails to meet one or more of the consumer guarantees, you can claim a remedy from the seller, such as:
To exercise these rights, the buyer should contact the Seller and may be required to return the goods and to provide proof of purchase. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods.
To use your rights, contact the seller, who may ask you to return the goods.
Please note: Consumer guarantees don't apply if you:
Visit the ACCC website for more information about consumer guarantees and your rights.
Knowing the seller's return policy makes shopping easier
On eBay, sellers set a return policy for items they want to sell. Sellers may allow you to return goods if you make an incorrect choice or change your mind, although they're not required to do so by law. It's important to examine the seller's return policy carefully before you bid on or buy the item.
What to look for in a return policy
Does the seller accept returns for incorrect choice or change of mind? If so:
Please note: You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.
Sellers and manufacturers often offer warranties on their goods. It's important to find out what kind of warranty is offered and, in particular:
This information should be included in the warranty documents, otherwise you can ask the seller.
Also, remember that if the seller or manufacturer do not offer a warranty or if a warranty has expired, this does not limit your rights under the Australian Consumer Law relating to defective and non-complying goods.
Where to look