Making it Easier to Manage Customer Claims

Read This if

  • You receive post-sale requests and customer claims for your eBay orders
  • You use the eBay Resolution Centre to manage customer issues and claims

Key Dates

From mid-April 2021

You'll be able to manage all your post-sale claims and cases through Seller Hub or My eBay Sold

What you Need to Know

Instead of using the eBay Resolution Centre, you’ll soon be able to handle post-sale issues and customer claims directly in the Seller Hub Orders Tab and My eBay Sold. 

You’ll be able to view and manage all returns, Item Not Received requests, order cancellations, payment disputes as well as eBay Money Back Guarantee claims in one place. 

Please note: Most of your recent cases and claims will be visible in Seller Hub and My eBay. You may find older cases and claims that have been closed are no longer available.