Recent Government Restrictions Across Australia

What you Need to Know

Last Updated 19 November 2021

Recent government restrictions across Australia may have affected your eBay business.

We’re implementing a range of measures to support you and keep your eBay business running. Continue reading to see what we’ve implemented and which areas are protected.

How We’re Protecting you

Protected areas 

The below protections apply to sellers based in or posting items to the following areas between the relevant dates:

  • Victoria from 5 August to at least  2 December 2021
  • Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour from 25 June to 18 November 2021 
  • Rural and Regional NSW and the ACT from 5 August to 18 November 2021

Late Shipments and Cancellations

We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates.

Item Not Received Claims

Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback will be removed for transactions between the above dates. To be eligible, upload valid tracking before the estimated delivery date.

Estimated Delivery Date Extensions

We’re extending Estimated Delivery Dates onsite for all items located in or being sent to the above affected areas between the relevant dates. 

This change will help manage buyer expectations and give you more time to fulfil your orders.

Taking Time Away From Your eBay Business

If you need to take a break from your eBay Store, you can use our Time Away settings which hides your fixed-price listings. This means buyers won't see them in your Store or in search. Buyers who have already purchased items will still be able to view them.