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Appliance Parts Warehouse Australia

26K items sold
1.7K followers
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About us

Appliance Parts Warehouse Australia
We have more than 10 years of experience in supplying rare coffee machine and appliance parts to the Australian & international markets. We hold a large number of spare parts at our warehouse in Western Australia. We can also order specific parts from our suppliers, if you can't find your required part please contact us, we are happy to help you.
Location: AustraliaMember since: 31 May 2019Seller: appliance-parts-warehouse-australia

Store policies

Returns
Postage

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage costs
4.9
Postage speed
4.9
Communication
5.0

Seller Feedback (4,678)

0***b (61)- Feedback left by buyer.
Past 6 months
Verified purchase
Bad seller. Buy at your own risk. Impossible to communicate with seller. Contacted by ebay messaging, phone, never returned messages. Item, a heavy brass/chrome plated Gaggia metal group head part, was packaged too thin, with no fragile markings whatsoever. As shown in picture, package arrived with a gaping hole, torn bubble wrap. The brass heat pipe ring hole, was visibly damaged/bent by package falling/smashing the ground. Part still works, but plating is scratched. Will not buy here again.
l***b (14)- Feedback left by buyer.
Past 6 months
Verified purchase
The original part I bought had an issue but the seller was responsive and accommodating in making me whole on the purchase. Apparently outside of the sellers control is the price charged by Ebay for shipping, which I think is sort of high given the size of the item, in spite of the distance, so I just couldn t give that 5 stars, but I needed the part, they had it, so the shipping was good enough to get the job done. I would buy from this seller again.
Follow-up from: l***b- Feedback followed up by buyer.- Feedback followed up by buyer.
To their credit, the Seller reached out to me proactively today having noted my poor review and said I should have contacted them first (fair enough, however I had gotten things to work using half of the new part and half the old, so I had just moved on), and they offered to refund my purchase, which I appreciate. Assuming it actually occurs I will upgrade my review of this experience because they reached out to me, and I think that is a sign of good customer service.
u***a (820)- Feedback left by buyer.
Past month
Verified purchase
Unfortunately the part pictured on the sale page was not what I received. Contacted seller about the issue. Seller responded quickly and gave a full refund. These things happen I guess? Otherwise would be happy to recommend .
-***- (31)- Feedback left by buyer.
Past 6 months
Verified purchase
Great supplier, fair prices, fast shipping and items as described
m***u (251)- Feedback left by buyer.
Past 6 months
Verified purchase
Item as described, good price & fast postage, will definitely purchase from these guys again.
o***o (232)- Feedback left by buyer.
Past month
Verified purchase
Good seller - the parcel went missing with auspost, but the seller sent another one express post and I received those parts promptly, and my coffee machine is back up and running!