We are fully Australian owned and operated, our office and warehouse are based in Sydney. You can email or call us for any questions. We strive to offer you quality products at reasonable prices. In the unlikely event that a product is not as you expected or you accidentally made the wrong choice, please contact us to enable us to solve the problem. We have a 30 day return policy on all products. We also urge you to give feedback on the products you have purchased, this will give other buyers better information.