Hi This is the official RhinoShield eBay Account. If you are unsure, you can write to the support team over at EvolutiveLabs.com or Confirm via the FaceBook Page. Have an issue with our product? Write us an email with each applicable item below: Your device model The product you are having issues with, along with colour and side, if applicable. A short description of your issue At least 2 clear pictures of your issue, or video so that we can better understand it. Your order number or email address, if you purchased from our website. Or, a picture / screen shot of your proof of purchase or order confirmation email. Those that include the above items from the start can have their issue solved up to a day faster! Send everything to firstname.lastname@example.org.