2 min article

Account holds, restrictions and suspensions

We may occasionally restrict or suspend accounts to protect our community. If your eBay account is restricted or suspended, we'll email you with the steps you need to take to have your account reinstated.

If we've placed a hold, restriction or suspension on your account, we'll also have sent you an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll find a copy of this message in eBay Messages.

 

Why your account was suspended or restricted

Holds, restrictions or suspensions are usually placed on accounts for one of the following reasons:

  • You have eBay fees to pay
  • You need to reimburse eBay for a refund we made to your buyer
  • You have violated one of our rules or policies
  • We couldn't verify your account information
  • You need to update your payment method

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information – it depends on the reason why we suspended your account. The full details will be in the message we sent you.

If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment. When we receive your payment, your account will be reinstated.

To make a one-time payment:

  1. Go to Account - opens in new window or tab in My eBay.
  2. Beside Payment methods for seller fees, select one-time payment, and follow the instructions.
Make a one-time payment - opens in new window or tab

Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in eBay Messages.

Verification holds for managed payments sellers

As part of registering for managed payments, we need to confirm your identity and bank account details so you can receive your payouts. We'll place a temporary hold on your account until we can verify your details. Once this is complete, we'll email you to let you know your account has been activated for managed payments and the hold has been removed from your account.

If your account has already been activated for managed payments, your payouts will be blocked until your suspension, restriction or non-payment hold is resolved.

Find out more about managed payments on eBay - opens in new window or tab.

Fake account hold and suspension notices

Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognise spoof emails.

If your account is on hold, restricted or suspended, we'll send an email to your registered email address and to your eBay Messages explaining why. We'll also let you know what you need to do before it can be reinstated.

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