2 min overview

Account holds, restrictions and suspensions

We never want to disrupt someone from using eBay, but to protect our community we may occasionally restrict or suspend accounts if we're concerned about fraud or other negative impact to our members.

If we've placed a hold, restriction, or suspension on your account, we'll also have sent you an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll find a copy of this message in My Messages.

 

If we've placed a hold, restriction, or suspension on your account, it's usually for one of the following reasons:

  • Non-payment of eBay fees
  • Not reimbursing eBay for a refund we made to your buyer
  • A serious violation of one of our rules and policies

Sometimes, we may also restrict or suspend your account if the payment method on file is out of date, or has recently been declined. To remove this suspension, you'll need to update your payment method. Find out more about updating your payment method.

If your account is on hold, restricted, or suspended, we'll send an email to your registered email address and to your eBay Messages explaining why. We'll also let you know what you need to do before it can be reinstated.

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information – it depends on the reason why we suspended your account. The full details will be in the message we sent you.

If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment. When we receive your payment, your account will be reinstated.

To make a one-time payment:

  1. Go to Account - opens in new window or tab in My eBay.
  2. Beside Payment methods for seller fees, select one-time payment, and follow the instructions.
Make a one-time payment - opens in new window or tab

Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in eBay Messages.

Fake account hold and suspension notices

Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognise spoof emails.

If your account is on hold, restricted, or suspended, we'll send an email to your registered email address and to your eBay Messages explaining why. We'll also let you know what you need to do before it can be reinstated.

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