If we've placed a temporary block on your account because we believe it may have been accessed by a third party, see our page on Help with a hacked account
If we've placed a hold, restriction or suspension on your account, we'll also have sent you an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll find a copy of this message in eBay Messages.
Why your account was suspended or restricted
Holds, restrictions or suspensions are usually placed on accounts for one of the following reasons:
- You have eBay fees to pay
- You need to reimburse eBay for a refund we made to your buyer
- You have violated one of our rules or policies
- We couldn't verify your account information
- You need to update your payment method
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information – it depends on the reason why we suspended your account. The full details will be in the message we sent you.
If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment. When we receive your payment, your account will be reinstated.
To make a one-time payment:
- Go to Account - opens in new window or tab in My eBay.
- Beside Payment methods for seller fees, select one-time payment, and follow the instructions.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in eBay Messages.
Verification holds for managed payments sellers
As part of registering for managed payments, we need to confirm your identity and bank account details so you can receive your payouts. We'll place a temporary hold on your account until we can verify your details. Once this is complete, we'll email you to let you know your account has been activated for managed payments and the hold has been removed from your account.
If your account has already been activated for managed payments, your payouts will be blocked until your suspension, restriction or non-payment hold is resolved.
Find out more about managed payments on eBay - opens in new window or tab.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognise spoof emails.