11 min article

User Agreement

This User Agreement was posted on 1 November 2021. It is effective upon acceptance for new users, and from 1 December 2021 for all other users.

The previous User Agreement was posted on 18 June 2020.

In this User Agreement:

1. Introduction

2. Scope

3. Using eBay

4. Abusing eBay

5. Fees and services

6. Content

7. Trading on eBay and limitation of liability

8. Release

9. Breach

10. Returns and eBay Money Back Guarantee

11. Restricting funds

12. Click & Collect service

13. eBay Plus

14. Access and interference

15. Listing conditions

16. Buying and selling internationally

17. Managed payments

18. Tax on consumer purchases

19. Closing your account

20. Privacy

21. Indemnity

22. No agency

23. Notices

24. Legal disputes

25. Additional terms

26. General

1. Introduction

Welcome to eBay. By using the eBay.com.au website and any related service or tool ("the eBay services"), you agree to the following terms with eBay. If you have any questions, please contact Customer Service.

The entity you are contracting with is:

  • eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland if you reside in Australia;
  • eBay Inc., 2025 Hamilton Ave., San Jose, CA 95125 if you reside in the United States;
  • eBay (UK) Limited, 1 More London Place, London, SE1 2AF, United Kingdom, if you reside in the United Kingdom;
  • eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany if you reside outside the United Kingdom but within the European Union;
  • eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100 Toronto, Ontario, M5V 1V6, Canada, if you reside in Canada;
  • eBay Singapore Services Pte Ltd, 10 Collyer Quay, #10-01 Ocean Financial Centre, Singapore 049315, if you reside in India;
  • eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland, if you reside in any other country.

In this User Agreement, these entities are individually and collectively referred to as "eBay", "we" or "us".

2. Scope

Before using the eBay services, you must read and accept all of the terms in, and linked to, this User Agreement ("Agreement") and the eBay User Privacy Notice. We strongly recommend that, as you read this User Agreement, you also access and read the hyperlinked information. By accepting this User Agreement, you agree that this User Agreement and User Privacy Notice will apply whenever you use the eBay services, or when you use the tools we make available to interact with the eBay services. If you use an eBay site other than eBay.com.au, you acknowledge that you will need to accept and be bound by the terms of that site.

Some eBay services may have additional or other terms that we provide to you when you use those services. For example, sellers using eBay's managed payments service (described in Clause 17 below) also agree to the Payments Terms of Use - opens in new window or tab with the applicable payment entity as set out in those terms.

3. Using eBay

While using the eBay services, you will not:

  • post content or items in inappropriate categories or areas on our sites and services;
  • infringe any laws, third party rights or our policies, such as the prohibited and restricted items policies;
  • use the eBay services if you are not able to form legally binding contracts, are under the age of 18 or are suspended from using the eBay services;
  • fail to deliver payment for items purchased by you, unless the seller has materially changed the item's description after you bid, a clear typographical error is made or you cannot authenticate the seller's identity;
  • fail to deliver items purchased from you, unless the buyer fails to meet the posted terms or you cannot authenticate the buyer's identity;
  • manipulate the price of any item or interfere with other users' listings;
  • circumvent or manipulate our fee structure, the billing process, or fees owed to eBay;
  • post false, inaccurate, misleading, defamatory or offensive content (including personal information);
  • take any action that may undermine the Feedback or ratings systems (such as displaying, importing or exporting Feedback information or using it for purposes unrelated to eBay);
  • list any financial products or financial services (as those terms are defined in the Corporations Act 2001), and you agree to the terms of eBay's Stocks and securities policy;
  • transfer your eBay account (including Feedback) and user ID to another party without our consent;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters or pyramid schemes;
  • distribute viruses or any other technologies that may harm eBay or the interests or property of eBay users;
  • export or re-export any eBay tools except in compliance with the export control laws of any relevant jurisdictions;
  • copy, modify or distribute rights or content from the eBay services or eBay's copyrights and trademarks; or
  • harvest or otherwise collect information about users, including email addresses, without their consent.

4. Abusing eBay

eBay and its community of users ("the Community") work together to keep our sites and services working properly and the Community safe. Please report problems, offensive content, and policy violations to us.

eBay's Verified Rights Owner (VeRO) Program works to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been violated, please notify our VeRO team and we will investigate.

Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to the eBay services, delay or remove hosted content, remove, delete, modify or not display listings, apply fees and/or recover our expenses for policy monitoring and enforcement, and/or take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off-eBay transactions, Feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our reasonable discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue eBay services.

If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a final value fee applicable to that item.

5. Fees and services

Joining eBay and bidding on listed items is free. We do charge fees for using other services. The fees we charge for using our services are listed on our fee schedules linked below:

When you list an item directly through eBay.com.au listing flows or use a service that has a fee, you have an opportunity to review and accept the fees that you will be charged.

We may change our seller fees from time to time by posting the changes on the eBay site 30 days in advance, but with no advance notice required for temporary promotions, new services, or any changes that result in the reduction of fees. If you do not accept the revised fees, you must immediately take steps to close your account in accordance with Clause 19. Where you have outstanding listings at the time of the fee change taking effect and prior to closure of your account taking effect, you agree that the revised fees will apply to such listings unless and until you remove those listings or your account is closed, whichever occurs first.

If you are a seller, you are liable for transaction fees arising out of all sales made using some or all eBay services, even if sales terms are finalised or payment is made outside of eBay. In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you will be liable to pay a final value fee applicable to that item. Sellers must meet eBay's minimum performance standards. Failure to meet these standards may result in eBay charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.

Unless otherwise stated, all fees are quoted in Australian Dollars. You must have a payment method on file when selling using our services and pay all fees and applicable taxes associated with your use of our services by the payment due date. In the event that your payment method fails or your account is past due:

  • If eBay manages your payments, eBay payments entities may collect amounts owed in the manner described in the Payments Terms of Use - opens in new window or tab.
  • If you receive your sales proceeds to your PayPal account, we (or one of our affiliates) may collect amounts owed using other collection mechanisms, including charging other payment methods on file with us, retaining collection agencies and legal counsel, using any credits on your account and, for accounts over 180 days past due, requesting that PayPal deduct the amount owed from your PayPal account.

In addition:

  • You may be subject to late fees; and
  • We may limit or suspend the services which eBay provides to you, including by not displaying your listings.

6. Content

When you upload content to the eBay website or otherwise give us content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all intellectual property rights (including copyright and trademark rights) you have in the content, in any media known now or in the future, for the purpose of the conduct of eBay's business insofar as eBay, acting reasonably, determines is necessary – including for marketing purposes, the creation of buyer experiences onsite such as product pages and the display and rating of products, and in catalogues on its websites.

If you are the author of that content, you also irrevocably and unconditionally consent, to the maximum extent permitted by law (either present or future), to eBay and its licensees, contractors, assignees and successors, and their licensees and any other person authorised by any of them (“eBay Authorised Persons”):

(a) disclosing, reproducing, copying, adapting, publishing, performing, exhibiting, communicating, renting, transmitting or otherwise using the content (and any adaptation or part of the content) anywhere in the world:

(i) in whatever form and in whatever circumstances eBay and the eBay Authorised Persons think fit, including adding to or otherwise altering the content (or any adaptation or part of the content); and

(ii) without making any identification of you as the author in relation to the content (or any adaptation or part of the content); and

(b) doing anything or omitting to do anything in relation to the content (or any adaptation or part of the content) anywhere in the world that would otherwise infringe the moral rights, or any similar non-assignable, personal rights, that you might have.

For the convenience of sellers, we may offer catalogues of stock images, descriptions and product specifications that are provided by third parties (including eBay users). You may use catalogue content solely in connection with your eBay listings during the time your listings are on eBay's sites.

While we try to offer reliable data, we cannot promise that the catalogues will always be accurate and up-to-date, and you agree not to hold our catalogue content providers or us responsible for inaccuracies in catalogues. If you choose to include catalogue content in your listings, you continue to be fully responsible for your listings and for ensuring that your listings are accurate, do not include misleading information and comply with this User Agreement and all eBay policies. The catalogues may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included with the catalogues or create any derivative works based on catalogue content (other than by including them in your listings).

7. Trading on eBay and limitation of liability

While we strive to maintain a safe trading environment you accept that there are unfortunately sometimes risks when trading online and using our sites, including dealing with underage or fraudulent persons. You will not hold eBay responsible for other users' content, actions or inactions, items they list or their destruction of allegedly fake items. You acknowledge that we are not an auctioneer. Instead, our sites are venues to allow anyone to offer, sell, and buy just about anything, at any time, from anywhere, in a variety of pricing formats and locations, such as Stores, fixed price formats and auction-style formats. We are not a party to the sales transaction between buyers and sellers. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. You should consider and use all of our suggested safe trading guidelines when trading online, including our safe trading tips for buyers and tips for sellers on avoiding transaction problems.

When you enter into a transaction you create a legally binding contract with another user, unless the item is listed in a category under the Non-binding bid policy. You must ensure that you comply with your obligations to that other member and are aware of any laws relevant to you as a buyer or seller. If another member breaches any obligation to you, you – not eBay – are responsible for enforcing any rights that you may have.

You alone, and not eBay, are responsible for ensuring that your listing, bidding and selling and any other activities conducted on our site are lawful. You must ensure that you comply with all applicable laws in Australia and other countries. You must also ensure that you strictly comply with this Agreement and the policies which form part of the Agreement.

We do not take ownership of the items at any time and do not transfer legal ownership of items from the seller to the buyer. Further, we cannot guarantee continuous or secure access to the eBay services, and their operation may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use the eBay services.

To the extent that eBay is able to limit the remedies available under this Agreement, eBay expressly limits its liability for breach of a non-excludable statutory guarantee to the following remedies:

  • the supply of the services again; or
  • the payment of the cost of having the services supplied again.

8. Release

If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint venturers and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

9. Breach

Without limiting other remedies available to eBay at law, in equity or under this Agreement, we may, without notice to you and in our sole discretion (which shall be exercised reasonably, having regard to the circumstances), delay listing your item, delete your listing, issue you a warning, restrict your activities through our site (including but not limited to buying, selling and posting activities), temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you, or require you to pay additional fees if:

  • you have, or we believe that you have, breached this Agreement, which includes any of our Policies in any way (including those Policies referred to in Clause 25 below);
  • you have, or we believe that you have, breached the conditions of the Payments Terms of Use - opens in new window or tab;
  • we are unable to verify or authenticate any information you provide to us;
  • we believe that your actions may cause loss or damage to or otherwise unlawfully harm you, our users, third parties or us, our related bodies corporate or affiliates, our directors, employees or agents; or
  • if we reasonably believe that any of your information (which includes an item listed on the site) is inappropriate or of an offensive nature.

For security, confidentiality and privacy reasons, we are not obligated to provide you or other members the details of any investigation that we conduct or any action which we take, in relation to your membership or your account other than those that are already provided to you by us.

10. Returns and eBay Money Back Guarantee

Buyers can request a return or report that they didn't receive an item from their Purchase history - opens in new window or tab.

If the buyer is requesting to return an item for "change of mind" (or "remorse") reasons, the seller's return policy as stated in the listing will apply – including which party is responsible for return postage costs. Sellers may exercise their discretion to accept or deny a remorse return request if it falls outside their return policy.

If an item is not received, an item differs from the listing, or a seller doesn't fulfil their return policy as stated in the listing, the eBay Money Back Guarantee policy, which is part of this User Agreement and incorporated by reference, will apply. As stated in the policy, the cost of return postage for an item that is not as described will usually be the seller's responsibility.

Buyers and sellers agree to comply with the eBay Money Back Guarantee policy and Condition of returned items policy and acknowledge that we may automate some aspects of the resolution process. You also acknowledge and agree that we may exercise our reasonable discretion to make a final decision on any case – including an item returned for remorse reasons – where a buyer and seller cannot come to agreement. If we resolve a case in the buyer's favour, the seller will be required to issue a full refund to the buyer (including original postage costs), either by reversal of the transaction processed by the applicable payment entity as set out in the Payments Terms of Use - opens in new window or tab for managed payments transactions, by automatic reversal of the transaction from the seller's PayPal account, or by reimbursing eBay in cases where we refunded the buyer directly.

As a seller, you authorise and instruct us:

  • to automatically accept a return request on your behalf and provide a return postage label to the buyer, for return requests that fall within your returns policy or the eBay Money Back Guarantee policy;
  • to charge you for return postage costs, in cases where you are responsible for paying return postage;
  • to request your applicable payment entity as set out in the Payments Terms of Use - opens in new window or tab or PayPal to reverse the refund amount (in same or other currency) in cases where the transaction is cancelled or the buyer returns an item in accordance with your listing's return policy;
  • to request your applicable payment entity as set out in the Payments Terms of Use - opens in new window or tab or PayPal to collect or reverse variable amounts (representing payments related to covered claims) to carry out a buyer reimbursement, including amounts in other currency holdings where you do not have sufficient funds available in the transaction currency;
  • to request your applicable payment entity as set out in the Payments Terms of Use - opens in new window or tab or PayPal to restrict your access to funds (the restriction will apply up to a sum equivalent to the cost of the item and original postage costs paid by the buyer) at any point during the resolution process (which may result in your applicable payment entity or PayPal determining to restrict your access to funds in order to manage their risk exposure pursuant to their policies – see clause 11: Restricting funds);
  • to recover the amount we pay to the buyer (in cases where we refund the buyer directly) by charging you for the reimbursement amount; and
  • to use credits on your account to pay for amounts you owe to eBay.

You acknowledge and agree that your authorisations above will or may be made on a recurring basis and on various dates as required by us to facilitate returns on eBay and implement the terms of the eBay Money Back Guarantee policy.

You must have a payment method on file with eBay and you may change this payment method at any time. If you do not provide eBay with a valid payment method, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies and instructing the applicable payment entity as set out in the Payments Terms of Use - opens in new window or tab to deduct the outstanding amount from the proceeds of sales they hold on your behalf.

We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the eBay Money Back Guarantee refund or reimbursement or instructing the applicable payment entity as set out in the Payments Terms of Use - opens in new window or tab to deduct the outstanding amount from the proceeds of sales they hold on your behalf.

As a buyer, you will be precluded from bringing an eBay Money Back Guarantee claim if you already have made or are making a claim with PayPal or have filed or are filing a chargeback with your card issuer or other payment method providers in respect of the same transaction. We may suspend the eBay Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy, or for commercial reasons.

Certain categories of items are excluded from the eBay Money Back Guarantee, and other conditions apply. Please refer to the eBay Money Back Guarantee policy for more details.

11. Restricting funds

You acknowledge that eBay may incur costs or suffer loss as a result of conduct by you as a seller which is in breach of this agreement, including eBay policies and/or which give rise to a claim by a buyer on eBay. To protect against the risk of such costs or losses arising and/or to minimise the amount of any such costs or losses eBay may request, and you agree to authorise the request, that PayPal restrict access to funds in your PayPal account where eBay, acting reasonably based on factors applicable to your account and your conduct (including, but not limited to: selling history, seller performance, returns, riskiness of the listing category or the filing of a case), determines that it is necessary to do so. This may result in PayPal determining to restrict funds in your PayPal account including in order to manage PayPal's risk exposure pursuant to relevant PayPal policies.

In connection with managed payments as described in Clause 17, we may also request restriction of user access to funds based on the factors described in the Payments Terms of Use - opens in new window or tab.

12. Click & Collect service

Click & Collect is an eBay service that allows a buyer to have their eBay order sent to a collection location of their choice, or to pick up their order from a retailer's own store location.

Click & Collect as a seller
Sellers whose items are eligible for Click & Collect at Parcelpoint or HUBBED are subject to our Click & Collect terms of use for sellers - opens in new window or tab, which are part of this User Agreement and incorporated by reference.

Click & Collect as a buyer
You will receive a notification from eBay when your item is ready for collection. When collecting from the retailer, you may also be notified by them. If you provide eBay with your telephone number at checkout for the purposes of receiving this notification, this information will be treated in accordance with our User Privacy Notice.

You can only collect orders from the location selected when completing your purchase. You will be required to present your collection code, if applicable, and may be required to present photo identification. Your order will only be held at the selected location for a limited time. Uncollected items aren't eligible for eBay Money Back Guarantee.

For purchases where you select a Click & Collect location within the Parcelpoint or HUBBED network:

For purchases where you choose to collect your item from the retailer's own store location, our Click & Collect (from the Retailer) Terms of Use - opens in new window or tab apply and are incorporated into this User Agreement by reference. For Click & Collect from a retailer's own store:

  • Item availability at particular stores, estimated collection times, store hours, address and collection instructions as displayed on the site are provided by the seller and may not have been updated in real time.
  • The seller (and not eBay) is responsible for any customer support and returns. Please check the seller's listing for details of their returns and cancellations policies – including how any applicable refund will be processed – and contact the seller prior to purchase with any questions. These purchases are not covered by eBay Money Back Guarantee.

13. eBay Plus

eBay Plus is an eBay program that allows eBay customers to pay an annual membership fee and receive member-only benefits, such as free delivery and free returns on eBay Plus purchases.

eBay will display the eBay Plus badge on eligible listings based on criteria determined by eBay.

eBay Plus as a buyer
When you join eBay Plus as a buyer, you accept and agree to the eBay Plus Terms and Conditions - opens in new window or tab, which are part of this User Agreement and incorporated by reference.

eBay Plus as a seller
By using the eBay services and meeting eBay Plus criteria on one or more of your listings, you acknowledge and agree that:

  • You may be required to fulfil orders with express delivery at your expense;
  • eBay does not guarantee that the eBay Plus badge will appear on your listing, eBay's decision as to which items the eBay Plus badge is displayed on is final and eBay may include or remove sellers from eBay Plus participation at its absolute discretion;
  • eBay will be entitled to take necessary action against sellers who abuse the eBay Plus program or violate eBay's policies including, without limitation, recovering postage costs charged by sellers that exceed the actual postage cost for posting the item (being the amount charged by the carrier); and
  • You will not misrepresent the eBay Plus service as your own service (whether through direct hyperlink, advertising, promotions or any other means), nor advertise or promote the eBay Plus service in a manner not approved by eBay in writing.

If you do not wish to have any of your listings included in eBay Plus, you will be able to opt out of eBay Plus in your account preferences.

14. Access and interference

The sites contain robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to eBay by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the eBay services for any purpose without our express written permission.

Additionally, you agree that you will not:

  • take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionately large load on our infrastructure;
  • copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from the sites without the prior express written permission of eBay and the appropriate third party, as applicable;
  • interfere or attempt to interfere with the proper working of the sites, services or tools, or any activities conducted on or with the sites, services or tools; or
  • bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the sites.

15. Listing conditions

By listing an item on eBay's sites, you agree to comply with eBay's rules and policies including Listing policies and Selling practices policy. You also agree to pay eBay's fees for the listing, assume full responsibility for the content of the listing and item offered, and accept the following listing conditions:

  • When you list an item on eBay's sites, your listing will be posted on eBay's sites and can be viewed in My eBay - opens in new window or tab.
  • Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances), so eBay can't guarantee exact listing durations.
  • Content that violates any of eBay's policies may be modified, not displayed or deleted.
  • We may revise data in the eBay product catalogue to supplement, remove, or correct information; if your listing uses catalogue data that has been revised, those revisions may modify your listing accordingly.
  • Where your listing appears in search and browse results may be based on certain factors including listing format, title, bidding activity, end time, keywords, price and postage cost, Feedback and detailed seller ratings. Learn more about where your listings appear in search and browse results.
  • You must list your item in the most relevant category. When you list an item in two categories and there is a difference in final value fees between the categories, the higher final value fee will apply when your item sells.

16. Buying and selling internationally

Many of our services are accessible internationally. Buyers and sellers registered on eBay.com.au can use any of our international eBay sites to buy and sell items. Items available on eBay.com.au may be located overseas and/or sold by international sellers. Items listed on eBay.com.au may be purchased by a buyer who is using a different eBay site.

Buyers and sellers are responsible for complying with all laws and regulations applicable to the international sale, purchase and shipment of items, including paying any applicable taxes such as GST or VAT, duties, or other fees or charges. For more information, see the International trading policy.

Buyers and sellers registered on eBay.com.au should be aware that any purchase will be subject to the User Agreement and applicable policies of the eBay site where the buyer completed checkout, including any buyer protection programs, as detailed in the International selling policy.

Before using an eBay site other than eBay.com.au to make a purchase or list an item for sale, you should review the terms of the User Agreement and applicable policies as published on that other eBay site, particularly as different selling fees may apply, and any disputes may be governed by the laws of overseas jurisdictions and may have to be prosecuted in overseas courts or other forums.

As a seller, when listing an item on eBay.com.au:

  • If you choose to offer an international postage option, you agree that we may display your listing on another eBay site based on these settings, but acknowledge that the appearance of your listings on sites other than eBay.com.au is not guaranteed.
  • Even if you do not select an international postage option at the time of listing, you acknowledge that your item may still appear on and be sold to a buyer who is using a different eBay site. You may stop your listing from appearing on international sites or restrict international buyers from purchasing your items by adjusting your postage settings, as detailed in the International selling policy.

We may offer certain programs, tools and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international postage calculation tools. You authorise us to use automated tools to translate your eBay content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed.

17. Managed payments

Under eBay's managed payments service, a designated eBay entity (each a "payments entity") manages payments on behalf of sellers (such management described as "managed payments" or similar) as set out in our Payments Terms of Use - opens in new window or tab.

The contract for sale underlying the purchase of goods is directly concluded between seller and the buyer in the same manner as for transactions for which the payments entity does not manage payments.

Using the managed payments service will be a prerequisite for using the eBay services as a seller.

When we enable your account to be activated for managed payments, eBay may notify you to complete managed payments registration by a specific date.

When you receive this notification, to continue to list and sell on eBay, you must, by the date specified:

  • provide the payments entity with information about you and/or your business to meet its compliance requirements, including those involving identity verification, anti-money laundering controls, and sanctions screening as required by applicable laws and policies; and
  • pass such verification and screening and otherwise meet the compliance requirements of the payments entity, as determined by the payments entity; and
  • provide bank account information so that the payments entity can link such account to your eBay account, allowing the payments entity to pay you.

If you were notified and decide not to proceed with registration for managed payments, we reserve the right to limit access to our eBay services (including but not limited to restricting your ability to list or make changes to existing listings) or end your listings. You may continue to use your eBay account as a buyer.

In addition:

  • the payments entity may obtain information about you from third parties to verify your identity, comply with anti-money laundering and sanctions screening obligations, and for other purposes in connection with managed payments; and
  • the payments entity may use third-party payments service providers to assist it in providing managed payments services, including companies that process payments, perform risk assessments (such as credit agencies) or compliance checks, verify identity, and validate payment methods. eBay, the payments entity, and their affiliates may send personal data associated with you and your account to such third parties.

The payments entity may, in its sole discretion, manage payments on your behalf even if you haven't provided all requested information, and the payments entity may withhold payouts pending receipt of such information.

The complete terms governing sellers' use of managed payments are available in the Payments Terms of Use - opens in new window or tab, incorporated herein. You agree to the Payments Terms of Use - opens in new window or tab to the extent applicable to you.

If you are a buyer completing a purchase from a seller that is using managed payments:

  • You may pay for such items using those payment methods that the payments entity makes available, and the payments entity will manage settlement to sellers. Buyers agree and understand that payments received by the applicable payments entity from buyers (via third parties such as credit and debit card issuers and payments service providers) are received on behalf of sellers and satisfy buyers' obligations to pay sellers in the amount of payments received.
  • In certain instances, your transaction may be declined, frozen, or held for any reason including for suspected fraud, AML compliance, compliance with economic or trade sanctions, in connection with eBay's internal risk controls or due to potential violations of any policy of eBay or the payments entity, or a policy of one of the payments entity's third party payments services providers.
  • eBay, the payments entity or its affiliates may save payment information, such as credit card or debit card numbers and card expiry dates, entered by you on eBay services when you make a purchase, redeem a voucher, or make any other transaction on eBay services where card information is entered. Such stored payment information may be used as your default payment method for future transactions on eBay services. At any time, you can update your card information or enter new card information, at which point the new card information shall be stored as your default payment method. You may make changes to your default payment method under Payments - opens in new window or tab in My eBay. You are responsible for maintaining the accuracy of information we have on file, and you consent to eBay updating such stored information from time to time based on information provided by you, your bank or other payments services providers. You will only provide information about payment methods that you are authorised to use.
  • You may seek returns or cancellations, or file eBay Money Back Guarantee claims, in the same manner as you do for transactions for which the payments entity does not manage payments. The payments entity refunds amounts paid for successful eBay Money Back Guarantee claims and returned or cancelled transactions in cases where the original payment was handled by such entity. Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks.
  • You agree to comply with, and not cause a third party to violate, all applicable laws, regulations, rules and terms and conditions in connection with the use of managed payments. You understand that some third parties, such as credit and debit card issuers, credit and debit card networks and payments services providers, may have their own terms and conditions for the payment or settlement methods you choose to use in connection with managed payments transactions. Failure to abide by third party terms and conditions may result in fees assessed to you (for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency) or other actions taken by such third parties, and you agree that the payments entity has no control over, or responsibility or liability for, such fees or actions.

18. Tax on consumer purchases

Buyers and sellers are generally responsible for any Goods and Services Tax (GST), sales tax, Value Added Tax (VAT) or other taxes that apply to items bought on eBay. If you have any questions or require more information about your tax obligations, please contact the Australian Taxation Office - opens in new window or tab, your local tax or customs authority, or seek independent tax advice.

In any jurisdiction where eBay has an obligation to collect tax on consumer purchases:

  • eBay may add the applicable tax to the item price displayed to the buyer;
  • eBay will display the tax amount at checkout once the buyer's order and delivery address are confirmed, and this will be included in the order total paid by the buyer;
  • eBay will collect this amount via any means available to us and remit the tax to the relevant authority.

For more details, please see our Tax policy.

As a buyer, you acknowledge and agree that tax may apply on top of the seller's item price, and that you will have the opportunity to review this before finalising your order.

As a seller, you acknowledge and agree that where eBay has an obligation to collect tax on consumer purchases 1) your prices may appear higher to buyers based on their delivery address, and 2) that we may not report tax collected to you, although we will indicate on the order details page if tax was collected by eBay.

19. Closing your account

You may close your eBay account at any time, subject to:

  • not having any outstanding items listed on the website; and
  • resolving any outstanding matters (such as a suspension or restriction on your account); and
  • paying any outstanding fees owing on the account.

20. Privacy

We do not provide your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in the eBay User Privacy Notice. We view protection of users' privacy as a very important community principle. We store and process your information on computers located in the United States that are protected by physical as well as technological security devices. You can access and modify the information you provide us - opens in new window or tab and choose not to receive certain communications - opens in new window or tab by signing in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see the eBay User Privacy Notice. If you object to your information being transferred or used in this way please do not use our services.

Privacy of Others; Marketing
If eBay provides you with information about another user you agree you will use the information only for the purposes it is provided to you. You may not disclose, sell, rent or distribute a user's information to a third party for purposes unrelated to the services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.

21. Indemnity

You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Agreement, or your infringement of any law or the rights of a third party in the course of using the eBay services.

22. No agency

eBay is not your agent for any purpose in relation to this Agreement or your use of the eBay services.

23. Notices

Legal notices must be served on eBay's registered agent (in the case of eBay) or to the email address you provide to eBay during the registration process (in your case). Notice will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered. Alternatively, we may give you legal notice by mail to the address provided by you during the registration process. In such case, notice will be deemed given three days after the date of mailing.

Any notices to eBay's registered agent must be given by registered ordinary post (or if posted to or from a place outside Australia, by registered airmail) or by facsimile transmission to eBay Marketplaces GmbH c/- Corrs Chambers Westgarth, 8 Chifley, 8-12 Chifley Square, Sydney NSW 2000, Fax: (02) 9210 6611.

24. Legal disputes

If a dispute arises between you and eBay, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. We strongly encourage you to first contact us to seek a resolution. If your dispute is not resolved by contacting Customer Service, all legal notices and formal disputes should be sent to eBay's registered agent in accordance with Clause 23 above. We agree to consider resolving the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

Law and forum for legal disputes
This Agreement will be governed in all respects by the laws of New South Wales. We encourage you to try and resolve disputes using certified mediation (such as online dispute resolution processes). If a dispute cannot be resolved then you and eBay irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

25. Additional terms

It is important to read and understand all our policies as they provide the rules for trading on the eBay site. You should read the eBay rules and policies overview to see the rules that apply to you. In addition there may be specific policies or rules that apply, and it is your responsibility to check our Help pages and policies to make sure you comply.

Our policies, including all policies referenced in them, are part of this Agreement and provide additional terms and conditions related to specific services offered on our sites, including but not limited to:

Each of these policies may be changed from time to time. Changes take effect when we post them on the eBay.com.au site. When using particular services on our sites, you are subject to any posted policies or rules applicable to services you use through the sites, which may be posted from time to time. All such policies or rules are incorporated into this User Agreement.

26. General

eBay is located at Helvetiastrasse 15/17, 3005 Bern, Switzerland.

If any provision of this Agreement is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. In our sole discretion, we may assign our rights and obligations under this Agreement to another entity. Headings are for reference purposes only and do not form part of this Agreement. Our failure to act on a breach by you or others doesn't waive our right to act on subsequent or similar breaches.

We may amend this Agreement at any time by posting the amended terms on eBay.com.au. We will also notify you of any material amendments through eBay Messages - opens in new window or tab (in My eBay) or directly to the email address linked to your account. Except as stated elsewhere, all amended terms will automatically be effective 30 days after they are initially posted. If you do not accept the changes you should close your account in accordance with Clause 19 of this Agreement. Where you have outstanding listings at the time of the amendment taking effect and prior to closure of your account taking effect, you agree that the amendments will apply to such listings unless and until you remove those listings or your account is closed, whichever occurs first.

This Agreement contains the entire understanding and agreement between you and eBay. The following Clauses survive any termination of this Agreement: Fees and Services (with respect to fees owed for our services), Release, Content, Liability, Indemnity and Legal Disputes.

 

 

Previous User Agreement

Previous eBay User Agreement (revised on 18 June 2020 and effective for existing users until 30 November 2021).

1. Introduction

Welcome to eBay. By using the eBay.com.au website and any related service or tool ("the eBay services"), you agree to the following terms with eBay. If you have any questions, please contact Customer Service.

The entity you are contracting with is:

  • eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland if you reside in Australia;
  • eBay Inc., 2025 Hamilton Ave., San Jose, CA 95125 if you reside in the United States;
  • eBay (UK) Limited, 1 More London Place, London, SE1 2AF, United Kingdom, if you reside in the United Kingdom;
  • eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany if you reside outside the United Kingdom but within the European Union;
  • eBay Canada Limited, 500 King Street West, Suite 200, Toronto, ON M5V 1L9, Canada, if you reside in Canada;
  • eBay Singapore Services Pte Ltd, 10 Collyer Quay, #10-01 Ocean Financial Centre, Singapore 049315, if you reside in India;
  • eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland, if you reside in any other country.

In this User Agreement, these entities are individually and collectively referred to as "eBay", "we" or "us".

2. Scope

Before using the eBay services, you must read and accept all of the terms in, and linked to, this User Agreement ("Agreement") and the eBay User Privacy Notice. We strongly recommend that, as you read this User Agreement, you also access and read the hyperlinked information. By accepting this User Agreement, you agree that this User Agreement and User Privacy Notice will apply whenever you use the eBay services, or when you use the tools we make available to interact with the eBay services. If you use an eBay site other than eBay.com.au, you acknowledge that you will need to accept and be bound by the terms of that site.

Some eBay services may have additional or other terms that we provide to you when you use those services. For example, sellers using eBay's managed payments service (described in Clause 17 below) also agree to the Payments Terms of Use - opens in new window or tab with eBay Commerce Australia Pty Ltd.

3. Using eBay

While using the eBay services, you will not:

  • post content or items in inappropriate categories or areas on our sites and services;
  • infringe any laws, third party rights or our policies, such as the prohibited and restricted items policies;
  • use the eBay services if you are not able to form legally binding contracts, are under the age of 18 or are suspended from using the eBay services;
  • fail to deliver payment for items purchased by you, unless the seller has materially changed the item's description after you bid, a clear typographical error is made or you cannot authenticate the seller's identity;
  • fail to deliver items purchased from you, unless the buyer fails to meet the posted terms or you cannot authenticate the buyer's identity;
  • manipulate the price of any item or interfere with other users' listings;
  • circumvent or manipulate our fee structure, the billing process, or fees owed to eBay;
  • post false, inaccurate, misleading, defamatory or offensive content (including personal information);
  • take any action that may undermine the Feedback or ratings systems (such as displaying, importing or exporting Feedback information or using it for purposes unrelated to eBay);
  • transfer your eBay account (including Feedback) and user ID to another party without our consent;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters or pyramid schemes;
  • distribute viruses or any other technologies that may harm eBay or the interests or property of eBay users;
  • export or re-export any eBay tools except in compliance with the export control laws of any relevant jurisdictions;
  • copy, modify or distribute rights or content from the eBay services or eBay's copyrights and trademarks; or
  • harvest or otherwise collect information about users, including email addresses, without their consent.

4. Abusing eBay

eBay and its community of users ("the Community") work together to keep our sites and services working properly and the Community safe. Please report problems, offensive content, and policy violations to us.

eBay's Verified Rights Owner (VeRO) Program works to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been violated, please notify our VeRO team and we will investigate.

Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to the eBay services, delay or remove hosted content, remove, delete, modify or not display listings, apply fees and/or recover our expenses for policy monitoring and enforcement, and/or take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off-eBay transactions, Feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our reasonable discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue eBay services.

If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a final value fee applicable to that item.

5. Fees and services

Joining eBay and bidding on listed items is free. We do charge fees for using other services, such as listing items. The fees we charge for using our Services are listed on our fee schedules:

We charge different fees for selling with managed payments. When you are invited to register for managed payments, you can view these fees from the Payments tab in Seller Hub - opens in new window or tab.

When you list an item or use a service that has a fee, you have an opportunity to review and accept the fees that you will be charged.

We may change our seller fees from time to time by posting the changes on the eBay site 14 days in advance, but with no advance notice required for temporary promotions, new services, or any changes that result in the reduction of fees.

If you are a seller, you are liable for transaction fees arising out of all sales made using some or all eBay services, even if sales terms are finalised or payment is made outside of eBay. In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you will be liable to pay a final value fee applicable to that item. Sellers must meet eBay's minimum performance standards. Failure to meet these standards may result in eBay charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.

Unless otherwise stated, all fees are quoted in Australian Dollars. You are responsible for paying all fees and applicable taxes associated with our sites and services in a timely manner with a valid payment method. If your payment method fails or your payment is past due, we (or one of our affiliates) may collect amounts owed using other collection mechanisms, including charging other payment methods on file with us, retaining collection agencies and legal counsel, using any credits on your account and, for accounts over 180 days past due, requesting that PayPal deduct the amount owed from your PayPal account. In addition, you will be subject to late fees. In the event that your payment method fails or your payment is past due, we may also limit or suspend the services which eBay provides to you, including by not displaying your listings.

6. Content

When you upload content to the eBay website or otherwise give us content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all intellectual property rights (including copyright and trademark rights you have in the content, in any media known now or in the future and for any other purpose.

If you are the author of that content, you also irrevocably and unconditionally consent, to the maximum extent permitted by law (either present or future), to eBay and its licensees, contractors, assignees and successors, and their licensees and any other person authorised by any of them (“eBay Authorised Persons”):

(a) disclosing, reproducing, copying, adapting, publishing, performing, exhibiting, communicating, renting, transmitting or otherwise using the content (and any adaptation or part of the content) anywhere in the world:

(i) in whatever form and in whatever circumstances eBay and the eBay Authorised Persons think fit, including adding to or otherwise altering the content (or any adaptation or part of the content); and

(ii) without making any identification of you as the author in relation to the content (or any adaptation or part of the content); and

(b) doing anything or omitting to do anything in relation to the content (or any adaptation or part of the content) anywhere in the world that would otherwise infringe the moral rights, or any similar non-assignable, personal rights, that you might have.

For the convenience of sellers, we may offer catalogues of stock images, descriptions and product specifications that are provided by third parties (including eBay users). You may use catalogue content solely in connection with your eBay listings during the time your listings are on eBay's sites.

While we try to offer reliable data, we cannot promise that the catalogues will always be accurate and up-to-date, and you agree not to hold our catalogue content providers or us responsible for inaccuracies in catalogues. If you choose to include catalogue content in your listings, you continue to be fully responsible for your listings and for ensuring that your listings are accurate, do not include misleading information and comply with this User Agreement and all eBay policies. The catalogues may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included with the catalogues or create any derivative works based on catalogue content (other than by including them in your listings).

7. Trading on eBay and limitation of liability

While we strive to maintain a safe trading environment you accept that there are unfortunately sometimes risks when trading online and using our sites, including dealing with underage or fraudulent persons. You will not hold eBay responsible for other users' content, actions or inactions, items they list or their destruction of allegedly fake items. You acknowledge that we are not an auctioneer. Instead, our sites are venues to allow anyone to offer, sell, and buy just about anything, at any time, from anywhere, in a variety of pricing formats and locations, such as Stores, fixed price formats and auction-style formats. We are not a party to the sales transaction between buyers and sellers. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items, the ability of buyers to pay for items or that a buyer or seller will actually complete a transaction or return an item. You should consider and use all of our suggested safe trading guidelines when trading online, including our safe trading tips for buyers and tips for sellers on avoiding transaction problems.

When you enter into a transaction you create a legally binding contract with another user, unless the item is listed in a category under the Non-binding bid policy. You must ensure that you comply with your obligations to that other member and are aware of any laws relevant to you as a buyer or seller. If another member breaches any obligation to you, you – not eBay – are responsible for enforcing any rights that you may have.

You alone, and not eBay, are responsible for ensuring that your listing, bidding and selling and any other activities conducted on our site are lawful. You must ensure that you comply with all applicable laws in Australia and other countries. You must also ensure that you strictly comply with this Agreement and the policies which form part of the Agreement.

We do not take ownership of the items at any time and do not transfer legal ownership of items from the seller to the buyer. Further, we cannot guarantee continuous or secure access to the eBay services, and their operation may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use the eBay services.

To the extent that eBay is able to limit the remedies available under this Agreement, eBay expressly limits its liability for breach of a non-excludable statutory guarantee to the following remedies:

  • the supply of the services again; or
  • the payment of the cost of having the services supplied again.

8. Release

If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint venturers and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

9. Breach

Without limiting other remedies available to eBay at law, in equity or under this Agreement, we may, without notice to you and in our sole discretion (which shall be exercised reasonably, having regard to the circumstances), delay listing your item, delete your listing, issue you a warning, restrict your activities through our site (including but not limited to buying, selling and posting activities), temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you, or require you to pay additional fees if:

  • you have, or we believe that you have, breached this Agreement, which includes any of our Policies in any way (including those Policies referred to in Clause 25 below);
  • you have, or we believe that you have, breached the conditions of the Payments Terms of Use - opens in new window or tab with eBay Commerce Australia Pty Ltd;
  • we are unable to verify or authenticate any information you provide to us;
  • we believe that your actions may cause loss or damage to or otherwise unlawfully harm you, our users, third parties or us, our related bodies corporate or affiliates, our directors, employees or agents; or
  • if we reasonably believe that any of your information (which includes an item listed on the site) is inappropriate or of an offensive nature.

For security, confidentiality and privacy reasons, we are not obligated to provide you or other members the details of any investigation that we conduct or any action which we take, in relation to your membership or your account other than those that are already provided to you by us.

10. Returns and eBay Money Back Guarantee

Buyers can request a return or report that they didn't receive an item from their Purchase history - opens in new window or tab.

If the buyer is requesting to return an item for "change of mind" (or "remorse") reasons, the seller's return policy as stated in the listing will apply – including which party is responsible for return postage costs. Sellers may exercise their discretion to accept or deny a remorse return request if it falls outside their return policy.

If an item is not received, an item differs significantly from the listing, or a seller doesn't fulfil their return policy as stated in the listing, the eBay Money Back Guarantee policy, which is part of this User Agreement and incorporated by reference, will apply. As stated in the policy, the cost of return postage for an item that is significantly not as described will usually be the seller's responsibility.

Buyers and sellers agree to comply with the eBay Money Back Guarantee policy and Condition of returned items policy and acknowledge that we may automate some aspects of the returns process. You also acknowledge and agree that we may exercise our reasonable discretion to make a final decision on any case – including an item returned for remorse reasons – where a buyer and seller cannot come to agreement. If we resolve a case in the buyer's favour, the seller will be required to issue a full refund to the buyer (including original postage costs), either by reversal of the transaction processed by eBay Commerce Australia Pty Ltd for managed payments transactions, by automatic reversal of the transaction from the seller's PayPal account, or by reimbursing eBay in cases where we refunded the buyer directly.

As a seller, you authorise and instruct us:

  • to automatically accept a return request on your behalf and provide a return postage label to the buyer, for return requests that fall within your returns policy or the eBay Money Back Guarantee policy;
  • to place return postage costs on your seller invoice, in cases where you are responsible for paying return postage;
  • to request eBay Commerce Australia Pty Ltd or PayPal to reverse the refund amount (in same or other currency) in cases where the transaction is cancelled or the buyer returns an item in accordance with your listing's return policy;
  • to request eBay Commerce Australia Pty Ltd or PayPal to collect or reverse variable amounts (representing payments related to covered claims) to carry out a buyer reimbursement, including amounts in other currency holdings where you do not have sufficient funds available in the transaction currency;
  • to request eBay Commerce Australia Pty Ltd or PayPal to restrict your access to funds (the restriction will apply up to a sum equivalent to the cost of the item and original postage costs paid by the buyer) at any point during the resolution process (which may result in eBay Commerce Australia Pty Ltd or PayPal determining to restrict your access to funds in order to manage their risk exposure pursuant to their policies – see clause 11: Restricting funds);
  • to recover the amount we pay to the buyer (in cases where we refund the buyer directly) by placing the reimbursement amount on your seller invoice and charging the payment method you selected; and
  • to use credits on your account to pay for amounts you owe to eBay.

You acknowledge and agree that your authorisations above will or may be made on a recurring basis and on various dates as required by us to facilitate returns on eBay and implement the terms of the eBay Money Back Guarantee policy.

You must have a payment method on file with eBay and you may change this payment method - opens in new window or tab at any time. If you do not provide eBay with a valid payment method, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies and instructing eBay Commerce Australia Pty Ltd to deduct the outstanding amount from the proceeds of sales they hold on your behalf.

We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the eBay Money Back Guarantee refund or reimbursement or instructing eBay Commerce Australia Pty Ltd to deduct the outstanding amount from the proceeds of sales they hold on your behalf.

As a buyer, you will be precluded from bringing an eBay Money Back Guarantee claim if you already have made or are making a claim with PayPal or have filed or are filing a chargeback with your card issuer in respect of the same transaction. We may suspend the eBay Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy, or for commercial reasons.

Certain categories of items are excluded from the eBay Money Back Guarantee, and other conditions apply. Please refer to the eBay Money Back Guarantee policy for more details.

11. Restricting funds

To protect against the risk of liability, eBay may request, and you agree to authorise the request, that PayPal restrict access to funds in a seller's PayPal account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category or the filing of a case. This may result in PayPal determining to restrict funds in your PayPal account in order to manage PayPal's risk exposure pursuant to PayPal policies.

In connection with managed payments as described in Clause 17, we may also request restriction of user access to funds based on the factors described in the Payments Terms of Use - opens in new window or tab.

12. Click & Collect service

Click & Collect is an eBay service that allows a person to opt to collect goods they purchase on eBay websites at either:

  • selected retail outlets operated by Woolworths and its related bodies corporate ("Woolworths");
  • selected retailers within the Parcelpoint network ("Parcelpoint"); or
  • selected retailers' own store locations.

You must not misrepresent the Click & Collect service as your own service (whether through direct hyperlink, advertising, promotions or any other means) or advertise or promote the Click & Collect service in a manner not approved by eBay in writing.

Sellers whose items are eligible for Click & Collect at Woolworths or Parcelpoint are subject to our Click & Collect terms of use for sellers - opens in new window or tab, which are part of this User Agreement and incorporated by reference.

Click & Collect from Woolworths
For the purposes of the Click & Collect service, Woolworths, like us, is not involved in the actual sales transaction between buyers and sellers made on eBay.com.au or other eBay websites and has no control over the acts or omissions of users of the eBay services or their agents. Accordingly, to the extent permitted by Law, Woolworths excludes any and all liability (whether in contract, tort, statute, equity or otherwise) arising out of or in connection with the eBay services, including the Click & Collect service, and including any Indirect Loss suffered paid or incurred in connection with the Click & Collect service. "Indirect Loss" means loss of profit, loss of revenue, loss of goodwill, loss of reputation, loss of anticipated savings, loss of opportunity, loss of use and any other loss or damage not arising naturally and according to the usual course of things from the relevant breach, act or omission whether or not such loss or damage may reasonably be supposed to have been in the contemplation of both parties, at the time they made the contract, as the probable result of the relevant breach, act or omission.

If its liability cannot be excluded by law, Woolworths' liability is limited, at its discretion and to the extent permitted by law, to the re-supply of those parts of the Click & Collect service for which it is responsible or to the payment of the cost of re-supplying those services.

eBay enters into this clause on behalf of Woolworths as its agent. You agree that Woolworths may enforce this clause directly against you in consideration of it making its retail outlets available to you in connection with the Click & Collect service.

Click & Collect at Parcelpoint
For purchases where you collect your item from a selected retailer within the Parcelpoint network, Parcelpoint's End User Terms of Service - opens in new window or tab apply in addition to the terms of this User Agreement.

Click & Collect from the retailer
For purchases where you collect your item from the retailer's own store, our Click & Collect (from the Retailer) Terms of Use - opens in new window or tab apply and are incorporated into this User Agreement by reference.

13. eBay Plus

eBay Plus is an eBay program that allows eBay customers to pay an annual membership fee and receive member-only benefits, such as free delivery and free returns on eBay Plus purchases.

eBay will display the eBay Plus badge on eligible listings based on criteria determined by eBay.

eBay Plus as a buyer
When you join eBay Plus as a buyer, you accept and agree to the eBay Plus Terms and Conditions - opens in new window or tab, which are part of this User Agreement and incorporated by reference.

eBay Plus as a seller
By using the eBay services and meeting eBay Plus criteria on one or more of your listings, you acknowledge and agree that:

  • You may be required to fulfil orders with express delivery at your expense;
  • eBay does not guarantee that the eBay Plus badge will appear on your listing, eBay's decision as to which items the eBay Plus badge is displayed on is final and eBay may include or remove sellers from eBay Plus participation at its absolute discretion;
  • eBay will be entitled to take necessary action against sellers who abuse the eBay Plus program or violate eBay's policies including, without limitation, recovering postage costs charged by sellers that exceed the actual postage cost for posting the item (being the amount charged by the carrier); and
  • You will not misrepresent the eBay Plus service as your own service (whether through direct hyperlink, advertising, promotions or any other means), nor advertise or promote the eBay Plus service in a manner not approved by eBay in writing.

If you do not wish to have any of your listings included in eBay Plus, you will be able to opt out of eBay Plus in your account preferences.

14. Access and interference

The sites contain robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to eBay by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the eBay services for any purpose without our express written permission.

Additionally, you agree that you will not:

  • take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionately large load on our infrastructure;
  • copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from the sites without the prior express written permission of eBay and the appropriate third party, as applicable;
  • interfere or attempt to interfere with the proper working of the sites, services or tools, or any activities conducted on or with the sites, services or tools; or
  • bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the sites.

15. Listing conditions

By listing an item on eBay's sites, you agree to pay eBay's fees for the listing, assume full responsibility for the content of the listing and item offered, and accept the following listing conditions:

  • When you list an item on eBay's sites, your listing will be posted on eBay's sites and can be viewed in My eBay - opens in new window or tab.
  • Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances), so eBay can't guarantee exact listing durations.
  • We may revise data in the eBay product catalogue to supplement, remove, or correct information; if your listing uses catalogue data that has been revised, those revisions may modify your listing accordingly.
  • Where your listing appears in search and browse results may be based on certain factors including listing format, title, bidding activity, end time, keywords, price and postage cost, Feedback and detailed seller ratings. Learn more about where your listings appear in search and browse results.
  • Your listing will, at all times, comply with eBay rules and policies, including listing rules.
  • You must list your item in the most relevant category. When you list an item in two categories and there is a difference in final value fees between the categories, the higher final value fee will apply when your item sells.

16. Buying and selling internationally

Sellers can offer items for sale internationally by listing directly on one or more of eBay's international sites, or by choosing to offer international postage option(s) when listing on eBay.com.au. Buyers may purchase items from international sellers that are displayed on eBay.com.au, or by shopping on one or more of eBay's international sites.

Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase and shipment of items, as detailed in the International trading policy.

If you list an item for sale or purchase an item on an eBay site other than eBay.com.au, you are subject to the User Agreement and applicable policies of that other eBay site with respect to that particular listing or purchase, including any buyer protection programs, as detailed in the International selling policy.

As a seller, regardless of which eBay site you use to list your item:

  • If you choose to offer an international postage option (such as worldwide postage), you agree that we may display your listing on an eBay site other than the eBay site where you listed your item for sale based on your postage settings, but acknowledge that your listings may not appear on some or all of these sites. You may stop your listing from appearing on international sites or restrict international buyers from purchasing your items by adjusting your postage settings, as detailed in the International selling policy.
  • If your item is sold to a buyer who is using an eBay site other than your eBay site of registration, you agree to be subject to the User Agreement and applicable policies, including any buyer protection programs, of that other site with respect to that particular sale, as detailed in the International selling policy.
  • You are responsible for complying with all laws and regulations applicable to the sale and delivery of items to international buyers and are responsible for paying all fees and applicable taxes or charges associated with eBay sites and services such as GST or VAT. Fees for listing and selling items on eBay's international sites will be added to your seller invoice and charged to the automatic payment method (if any) that is on file with your eBay site of registration.

As part of eBay Services, we may offer certain programs, tools and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international postage calculation tools.

You authorise us to use automated tools to translate your eBay content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed.

17. Managed payments

eBay has launched a new managed payments service, where eBay Commerce Australia Pty Ltd (the "payments entity") manages payments on behalf of sellers (such management described as "managed payments" or similar) on eBay.com.au.

The contract for sale underlying the purchase of goods is directly concluded between seller and the buyer in the same manner as for transactions for which the payments entity does not manage payments.

Using eBay's managed payment service as a seller

When we activate your account for managed payments, to continue to list and sell on eBay, as directed by eBay Commerce Australia Pty Ltd, you must:

  • provide the payments entity with information about you and/or your business to meet its compliance requirements, including those involving identity verification, anti-money laundering controls, and sanctions screening as required by applicable laws and policies; and
  • pass such verification and screening and otherwise meet the compliance requirements of the payments entity, as determined by the payments entity; and
  • provide bank account information so that the payments entity can link such account to your eBay account, allowing the payments entity to pay you.

In addition:

  • the payments entity may obtain information about you from third parties to verify your identity, comply with anti-money laundering and sanctions screening obligations, and for other purposes in connection with managed payments; and
  • the payments entity may use third-party payments service providers to assist it in providing managed payments services, including companies that process payments, perform risk assessments (such as credit agencies) or compliance checks, verify identity, and validate payment methods. eBay, the payments entity, and their affiliates may send personal data associated with you and your account to such third parties.

The payments entity may, in its sole discretion, manage payments on your behalf even if you haven't provided all requested information, and the payments entity may withhold payouts pending receipt of such information.

The complete terms governing sellers' use of managed payments are available in the Payments Terms of Use - opens in new window or tab, incorporated herein. You agree to the Payments Terms of Use - opens in new window or tab to the extent applicable to you.

Using eBay's managed payment service as a buyer

As a buyer, you understand that for some orders, you will be transacting with a seller who is using managed payments. By purchasing items on eBay.com.au, you acknowledge and agree that in the case of a managed payments transaction:

  • You may pay for such items using those payment methods that eBay Commerce Australia Pty Ltd makes available, and eBay Commerce Australia Pty Ltd will manage settlement to sellers. You authorise eBay Commerce Australia Pty Ltd to initiate payments using your selected payment method and collect the transaction amounts on behalf of sellers.
  • In certain instances, your transaction may be declined, frozen, or held for any reason including for suspected fraud, AML compliance, compliance with economic or trade sanctions, in connection with eBay's internal risk controls or due to potential violations of any policy of eBay or eBay Commerce Australia Pty Ltd, or a policy of eBay Commerce Australia Pty Ltd's third party payments services providers.
  • eBay, eBay Commerce Australia Pty Ltd or its affiliates may save payment information, such as credit card or debit card numbers and card expiry dates, entered by you on eBay Services when you make a purchase, redeem a voucher, or make any other transaction on eBay Services where card information is entered. Such stored payment information may be used as your default payment method for future transactions on eBay Services. At any time, you can update your card information or enter new card information, at which point the new card information shall be stored as your default payment method. You may make changes to your default payment method through the Personal Information section under the Account tab in My eBay - opens in new window or tab. You are responsible for maintaining the accuracy of information we have on file, and you consent to eBay updating such stored information from time to time based on information provided by you, your bank or other payments services providers. You will only provide information about payment methods that you are authorised to use.
  • You may seek returns or cancellations, or file eBay Money Back Guarantee claims, in the same manner as you do for transactions for which eBay Commerce Australia Pty Ltd does not manage payments. eBay Commerce Australia Pty Ltd refunds amounts paid for successful eBay Money Back Guarantee claims and returned or cancelled transactions in cases where the original payment was handled by such entity. Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks.
  • You agree to comply with, and not cause a third party to violate, all applicable laws, regulations, rules and terms and conditions in connection with the use of managed payments. You understand that some third parties, such as credit and debit card issuers, credit and debit card networks and payments services providers, may have their own terms and conditions for the payment or settlement methods you choose to use in connection with managed payments transactions. Failure to abide by third party terms and conditions may result in fees assessed to you (for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency) or other actions taken by such third parties, and you agree that eBay Commerce Australia Pty Ltd has no control over, or responsibility or liability for, such fees or actions.

18. Tax on consumer purchases

Buyers and sellers are generally responsible for any Goods and Services Tax (GST), sales tax, or other taxes that apply to items bought on eBay. If you have any questions or require more information about your tax obligations, please contact the Australian Taxation Office - opens in new window or tab, your local tax or customs authority, or seek independent tax advice.

In any jurisdiction where eBay has an obligation to collect tax on consumer purchases:

  • eBay may add the applicable tax to the item price displayed to the buyer;
  • eBay will display the tax amount at checkout once the buyer's order and delivery address are confirmed, and this will be included in the order total paid by the buyer;
  • eBay will collect this amount via any means available to us and remit the tax to the relevant authority.

For more details, please see our Tax policy.

As a buyer, you acknowledge and agree that tax may apply on top of the seller's item price, and that you will have the opportunity to review this before finalising your order.

As a seller, you acknowledge and agree that where eBay has an obligation to collect tax on consumer purchases 1) your prices may appear higher to buyers based on their delivery address, and 2) that we may not report tax collected to you, although we will indicate on the order details page if tax was collected by eBay.

19. Closing your account

You may close your eBay account at any time, subject to:

  • not having any outstanding items listed on the website; and
  • resolving any outstanding matters (such as a suspension or restriction on your account); and
  • paying any outstanding fees owing on the account.

20. Privacy

We do not provide your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in the eBay User Privacy Notice. We view protection of users' privacy as a very important community principle. We store and process your information on computers located in the United States that are protected by physical as well as technological security devices. You can access and modify the information you provide us - opens in new window or tab and choose not to receive certain communications - opens in new window or tab by signing in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see the eBay User Privacy Notice. If you object to your information being transferred or used in this way please do not use our services.

Privacy of Others; Marketing
If eBay provides you with information about another user you agree you will use the information only for the purposes it is provided to you. You may not disclose, sell, rent or distribute a user's information to a third party for purposes unrelated to the Services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.

21. Indemnity

You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Agreement, or your infringement of any law or the rights of a third party in the course of using the eBay services.

22. No agency

eBay is not your agent for any purpose in relation to this Agreement or your use of the eBay services.

23. Notices

Legal notices must be served on eBay's registered agent (in the case of eBay) or to the email address you provide to eBay during the registration process (in your case). Notice will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered. Alternatively, we may give you legal notice by mail to the address provided by you during the registration process. In such case, notice will be deemed given three days after the date of mailing.

Any notices to eBay's registered agent must be given by registered ordinary post (or if posted to or from a place outside Australia, by registered airmail) or by facsimile transmission to eBay Marketplaces GmbH c/- Corrs Chambers Westgarth, 8 Chifley, 8-12 Chifley Square, Sydney NSW 2000, Fax: (02) 9210 6611.

24. Legal disputes

If a dispute arises between you and eBay, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. We strongly encourage you to first contact us to seek a resolution. If your dispute is not resolved by contacting Customer Service, all legal notices and formal disputes should be sent to eBay's registered agent in accordance with Clause 23 above. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

Law and forum for legal disputes
This Agreement will be governed in all respects by the laws of New South Wales. We encourage you to try and resolve disputes using certified mediation (such as online dispute resolution processes). If a dispute cannot be resolved then you and eBay irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

25. Additional terms

It is important to read and understand all our policies as they provide the rules for trading on the eBay site. You should read the eBay rules and policies overview to see the rules that apply to you. In addition there may be specific policies or rules that apply, and it is your responsibility to check our Help pages and policies to make sure you comply.

Our policies, including all policies referenced in them, are part of this Agreement and provide additional terms and conditions related to specific services offered on our sites, including but not limited to:

Each of these policies may be changed from time to time. Changes take effect when we post them on the eBay.com.au site. When using particular services on our sites, you are subject to any posted policies or rules applicable to services you use through the sites, which may be posted from time to time. All such policies or rules are incorporated into this User Agreement.

26. General

eBay is located at Helvetiastrasse 15/17, 3005 Bern, Switzerland.

If any provision of this Agreement is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. In our sole discretion, we may assign our rights and obligations under this Agreement to another entity. Headings are for reference purposes only and do not form part of this Agreement. Our failure to act on a breach by you or others doesn't waive our right to act on subsequent or similar breaches.

We may amend this Agreement at any time by posting the amended terms on eBay.com.au. We will also notify you of any material amendments through eBay Messages - opens in new window or tab (in My eBay) or directly to the email address linked to your account. Except as stated elsewhere, all amended terms will automatically be effective 30 days after they are initially posted. If you do not accept the changes you should close your account in accordance with Clause 19 of this Agreement.

This Agreement contains the entire understanding and agreement between you and eBay. The following Clauses survive any termination of this Agreement: Fees and Services (with respect to fees owed for our services), Release, Content, Liability, Indemnity and Legal Disputes.

 

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