By becoming familiar with and following our policies, you'll help us maintain a safe environment for all, and be able to avoid any interruption to your use of the site that might come from inadvertently violating any of our rules.
Some of our rules reflect local legal requirements, while others have been put in place based on our experience of how best to protect everyone using our site.
In our policy section, you'll find information on items that can and can't be sold, guides to creating and maintaining listings, details on how we protect your personal details and more.
Learn about items that can and can't be sold on eBay, and where we have restrictions on the sale of some products and services.Rules and policies for buyers
When you bid on or buy an item on eBay, you're agreeing to the rules we've set out for our community.Feedback policies
While Feedback is intended as an open forum, we have guidelines and policies to ensure it's used constructively and fairly.Member behaviour policies
When you buy and sell on eBay, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy.eBay Money Back Guarantee policy
When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back.Listing policies
Find out everything you need to know about our rules for creating listings, and get advice on how to make your listings more successful.Selling policies
Our selling policies are designed to help you deliver the best experience possible to your buyers.Motors bidding policy
Learn about our motors policy and find out how to sell cars and other motor vehicles on eBay.False reports of policy violations
Find out how we deal with false reports of policy violations.Identity policies
Find out how our identity policies protect all of our members, and make eBay a safe and trusted marketplace.Payment policies
Learn about the approved payment methods sellers can offer in their listings and find help on what to do if something goes wrong.eBay Marketing Program Terms - opens in new window or tab
If you launch any of eBay's advertising services, including Promoted Listings, you are agreeing to the eBay Marketing Program Terms.Resolving technical issues
Learn how to troubleshoot any technical issues you may experience with our site.
Activity on eBay is required to:
- Follow all applicable laws
- Respect the rights of third parties
- Follow the eBay User Agreement
- Follow this eBay policy
If activity doesn't meet these requirements, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions, hiding or lowering the placement of listings in search results, lowering seller rating, restricting buying or selling, forfeiture of fees, loss of buyer or seller protections, restricting access to member communication and rating tools, removing Feedback, and account suspension.
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.