4 min overview

Feedback policies

Feedback is an opportunity to share your experience with other members of the eBay community. As a buyer, you can leave a comment or upload images of your item. As a seller, you might want to thank a customer for their purchase or reply to their Feedback.

While Feedback is intended as an open forum, our guidelines and policies listed below are in place to ensure it's used constructively and fairly.

Feedback extortion

Buyers aren't allowed to use threats of negative Feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive Feedback from buyers.

Feedback manipulation

Members can't exchange Feedback solely for the purpose of increasing Feedback scores, gaining eBay privileges, or enhancing their reputation on our site. Neither can they influence another member's Feedback through a series of repeat purchases, or by leaving negative comments with a positive rating.

Sellers aren't allowed to include terms and conditions in a listing that limit or restrict the buyer from leaving Feedback.

Feedback misuse

Any misuse of Feedback isn't allowed. Feedback content should match the positive or negative rating that was given in both buyer and seller Feedback. For example, a negative comment should not be left with a positive rating. Any pictures left in Feedback should accurately represent the item purchased and follow our policies, including the Offensive materials policy, the Restricted adult items policy and the Illegal explicit content policy.

Seller performance and Feedback policy

We'll adjust a seller's performance evaluation or remove Feedback in situations where we find that the seller was not at fault. Read our policy for full details.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn't, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Additional information

You can view all the Feedback you've left or received in your Feedback profile. From there you can also follow up and respond to Feedback. Learn more about Feedback profiles.

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