3 min article

Seller Hub

Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

  • Manage your listings – You'll find all the listing, reporting, and order management functionality of My eBay, Selling Manager and Selling Manager Pro
  • Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data and more
  • Analyse business performance – You'll receive personalised insights, as well as tips to improve your business

If you have an eBay Store, you'll manage your Store and access all the features of Promotions Manager or Promoted listings from Seller Hub.

Tip
You can personalise your Seller Hub to suit you. Simply select the Customise link to adjust what you see on each page.

Using Seller Hub

Simply go to Seller Hub and sign in using your eBay username and password.

You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarises all you need to know about your selling activity, but by selecting the different tabs you'll access a range of different tools and data:

  • Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
  • Orders – Take action on orders, including printing postage labels and uploading tracking. You can also review past orders and set up rules for managing returns
  • Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
  • Marketing – Use our tools to build your brand, attract more buyers and sell more per visit. (Available to Store subscribers only)
  • Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
  • Growth – Get advice for improving your listings, sourcing, pricing, and restocking

You can find out more about Seller Hub in our Seller Centre - opens in new window or tab.

New Seller Hub orders download report

The new orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by checking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

New Seller Hub orders download report vs. File Exchange Sold CSV download

Column title

What’s new

Sales Record Number

 

Order Number

Updated column title
Previous title: Order ID

Buyer Username

Updated column title
Previous title: User ID

Buyer Name

Updated column title and data change
Previous title: Buyer Fullname

Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.

Buyer Email

 

Buyer Note

New field

Buyer Address 1

 

Buyer Address 2

 

Buyer City

 

Buyer State

 

Buyer Postcode

 

Buyer Country

 

Post To Name

New field
This is the name of the recipient of the order.

Post To Phone

Updated column title
Previous title: Buyer Phone Number

Post To Address 1

 

Post To Address 2

 

Post To City

 

Post To State

 

Post To Postal Code

 

Post To Country

 

Item Number

Updated column title
Previous title: Item ID

Item Title

 

Custom Label

 

Sold Via Promoted Listings

New field

Quantity

 

Sold For

Updated column title
Previous title: Sale Price

Postage And Handling

Updated column title
Previous title: Postage and Handling

Seller Collected Tax

Updated column title
Previous title: Sales Tax

eBay Collected Tax

Updated column title
Previous title: eBay collected tax

Total Price

 

Payment Method

 

Sale Date

 

Paid On Date

Updated column title
Previous title: Paid on Date

Post By Date

New field

Minimum Estimated Delivery Date

New field

Maximum Estimated Delivery Date

New field

Posted On Date

Updated column title
Previous title: Posted on Date

Feedback Left

 

Feedback Received

 

My Item Note

Updated column title
Previous title: Private Notes

PayPal Transaction ID

 

Postage Service

 

Tracking Number

New field

Transaction ID

 

Variation Details

 

Global Shipping Program

New field for most sellers (some sellers already had this field in their report)

Global Shipping Reference ID

Updated column title
Previous title: Global Postage Reference ID

Click & Collect

New field for most sellers (some sellers already had this field in their report)

Click & Collect Reference Number

New field for most sellers (some sellers already had this field in their report)

eBay Plus

New field for most sellers (some sellers already had this field in their report)

Insurance

Column removed

Checkout Date

Column removed

Notes to Yourself

Column removed

Product ID Type

Column removed

Product ID Value

Column removed

Product ID Value 2

Column removed

Product Reference ID

Column removed

Phone

Column removed

 

 

New Seller Hub orders download report vs. Selling Manager sales history download 

 

Column title

What’s new

Sales Record Number

 

Order Number

Updated column title
Previous title: Order ID

Buyer Username

Updated column title
Previous title: User ID

Buyer Name

Updated column title and data change
Previous title: Buyer Fullname

Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.

Buyer Email

 

Buyer Note

New field

Buyer Address 1

 

Buyer Address 2

 

Buyer City

 

Buyer State

 

Buyer Postcode

 

Buyer Country

 

Post To Name

New field
This is the name of the recipient of the order.

Post To Phone

Updated column title
Previous title: Buyer Phone Number

Post To Address 1

 

Post To Address 2

 

Post To City

 

Post To State

 

Post To Postal Code

 

Post To Country

 

Item Number

 

Item Title

 

Custom Label

 

Sold Via Promoted Listings

New field

Quantity

 

Sold For

Updated column title
Previous title: Sale Price

Postage And Handling

Updated column title
Previous title: Postage and Handling

Seller Collected Tax

New field

eBay Collected Tax

New field

Total Price

 

Payment Method

 

Sale Date

 

Paid On Date

Updated column title
Previous title: Paid on Date

Post By Date

New field

Minimum Estimated Delivery Date

New field

Maximum Estimated Delivery Date

New field

Posted On Date

Updated column title
Previous title: Posted on Date

Feedback Left

Updated column title
Previous title: Feedback left

Feedback Received

Updated column title
Previous title: Feedback received

My Item Note

Updated column title
Previous title: Private Field

PayPal Transaction ID

 

Postage Service

 

Tracking Number

New field

Transaction ID

 

Variation Details

 

Global Shipping Program

New field for most sellers (some sellers already had this field in their report)

Global Shipping Reference ID

Updated column title
Previous title: Global Postage Reference ID

Click & Collect

New field for most sellers (some sellers already had this field in their report)

Click & Collect Reference Number

New field for most sellers (some sellers already had this field in their report)

eBay Plus

New field for most sellers (some sellers already had this field in their report)

Insurance

Column removed

Cash on delivery fee

Column removed

Checkout Date

Column removed

Notes to yourself

Column removed

Unique Product Id

Column removed

ProductIDType

Column removed

ProductIDValue

Column removed

ProductIDValue-2

Column removed

Cash on delivery option

Column removed

Seller Hub consolidates all our listing, reporting, and order management tools in one place. It also provides a range of data and insights to help you grow your business.

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