Click and Collect
Allow buyers to collect your items from their local ParcelPoint or Hubbed location.
About Click & Collect
With Click & Collect, your buyers control where and when they collect their parcel, with the knowledge it’s being held in a secure location. As a seller, offering Click & Collect won’t cost you any more than posting an item directly to a buyer, and you’ll have access to even more buyers on-site:
61% of eBay shoppers are likely to use an easier delivery service
Nearly half of Aussie consumers can’t receive personal deliveries at work
84% of buyers currently covered will get more choice within their postcode
Buyers who use Click & Collect spend 4% more, and purchase more often than those who don’t.
Getting Started With Click & Collect
We’ll automatically enable Click & Collect on your listings that meet our eligibility criteria:
Fast handling time – 0-3 days is ideal
Your item is no bigger than 50 x 41 x 34cm, and no heavier than 16kg
No dangerous goods
If you’ve met these criteria and don’t see Click & Collect as a delivery option on your listings, let us know. Make sure you specify size and weight for any bulky items, so we can exclude them -- bulky items will be rejected at the Click & Collect location. We offer Click & Collect for Buy it Now, Best Offer, and auction-style listings, and you can use any carrier you choose.
Click & Collect Orders
When a buyer uses Click & Collect, we’ll automatically update the address to show their selected ParcelPoint or Hubbed store address. We’ll also add a unique 8-digit eCP code. You’ll then pack and send as usual - just make sure you clearly display the eCP code so your parcel can be easily processed at the Click & Collect location. If the buyer wants to return an item, and you offer returns, we encourage them to get in touch with you. They can return items to ParcelPoint locations if they use our return flow, but not to Hubbed locations.
We’ve Got You Covered
As long as you post your item in your stated handling time, send it to the address with the unique eCP code, and upload tracking details (or the item arrives to the collection point), we’ll protect you from any issues like negative or neutral feedback, or defects. If a buyer doesn’t collect their item within 7 days from when we’ve let them know it’s ready, they can’t claim their item wasn’t received. We have a team focused solely on supporting our Click & Collect service, so get in touch if you need a hand.
Not all items on eBay.com.au are eligible for Click & Collect. Your listing must comply with the following in order to be eligible:
Your listing must offer postage using your selected carrier and be dispatched within 10 days. If you fail to post the item to the buyer’s selected ParcelPoint pickup location or Hubbed pickup location, the item may not be accepted by ParcelPoint or Hubbed and eBay may choose to no longer display or provide the Click & Collect delivery option on your eligible listings, either temporarily or permanently.
It's recommended your listing offers delivery using a tracked service with your chosen carrier.
Upon dispatch, if you have opted to use a tracked service, upload the tracking number to eBay within 1 business day.
Your item must weigh less than 16kg. Maximum dimensions of 50.0cm(L) x 41.2cm(H) x33.6cm(W), including packaging. If your item exceeds these requirements you must include that information in your listing, and opt out the listing from Click & Collect. Any items that are too large or exceed the weight limit may be rejected on arrival at the pickup location, and may be disposed of, without reimbursement.
Your item value must not exceed $2,000.
Hand-delivered items will not be accepted at the pickup location selected by the buyer.
You must specify a valid Australian return address.
Your item must not be illegal, dangerous, flammable or comprise or contain any Excluded Good.
eBay may opt out any listing that does not comply with the eligibility requirements.
You shall ensure that the item is packaged adequately and dispatch the order as if it was a home delivery.
You shall ensure that the item and packaging does not exceed the requirements set out above.
You shall ensure that the second line of the address label includes the legible 10 digit unique identifier code provided ("UID", for example eCP: ABC123) so that ParcelPoint or Hubbed (as applicable) can scan and identify your parcel on receipt and notify your buyer. If the UID is not included in the address and ParcelPoint andHubbed cannot identify your parcel, you authorise us, ParcelPoint and Hubbed to dispose of your item and acknowledge that you may not be reimbursed.
If you have an unreasonable amount of parcels arriving at pickup locations without legible UIDs, eBay may choose to no longer display the Click & Collect delivery option on your eligible listings, either temporarily or permanently.
Buyers must use the usual return process on eBay.com.au which allows eligible parcels to be returned through the ParcelPoint network.
Your normal returns policy will apply to items that are eligible for Click & Collect.
Hubbed will not accept returns through their locations.
EBAY MONEY BACK GUARANTEE
If the item is eligible for coverage under the eBay Money Back Guarantee, the buyer may open a request:
(a) For an item not received if:
- The unique identifier code (UID) is not on the second line of the address, has been removed or is illegible and therefore cannot be identified on arrival at the pickup location; or
- The item is lost in transit; or
(b) If the item is not as described.
eBay ParcelPoint and Hubbed shall have no liability for undeliverable, uncollected or unidentifiable parcels including those parcels that do not have a legible UID.
The buyer is required to collect the item within 7 days. Buyers who fail to collect an item cannot claim the item was not received.
If the buyer fails to collect the goods or if the package is unidentifiable or otherwise unable to be delivered, you authorise eBay, ParcelPoint and Hubbed to donate the item to charity or dispose of the item. In such circumstances, you agree that title to the item shall automatically transfer, and you acknowledge that you will not be reimbursed.
You may opt your account out of Click & Collect at any time.
You must not misrepresent the Click & Collect service as a service being operated by you or advertise or promote the Click & Collect service in a manner not approved by eBay, ParcelPoint or Hubbed.
You agree not to sell any items in violation of any applicable laws or regulations, including any age restrictions relating to specific items.
eBay does not take possession of the item and you agree that eBay is not a bailee. eBay, ParcelPoint and Hubbed excludes any and all liability (whether arising under contract, common law or statute) for any duties arising as a bailee to the fullest extent permitted by law.
eBay is not liable for the loss or damage of any item until it has been received at the designated collection location. Please refer to the terms and conditions of carriage with your carrier if an item is lost or damaged in transit. eBay is not liable for the acts or omissions of a carrier. eBay's maximum liability under these Terms is that set out in the User Agreement.
You consent to allowing the tracking event information relating to the Click & Collect transaction to be used by ParcelPoint, Hubbed and/or eBay for the purpose of ParcelPoint, Hubbed and/or eBay effecting the transaction and collection of packages.
You authorise your carrier/s to deliver Click & Collect parcels to ParcelPoint and Hubbed pickup locations by signature of an employee of ParcelPoint or Hubbed agent or without a signature where necessary.
You indemnify eBay, ParcelPoint and Hubbed in full (and the officers, directors agents, subsidiaries, joint ventures and employees of both companies and their related bodies corporate) for any losses or costs, including reasonable legal fees, eBay, ParcelPoint or Hubbed incur arising out of any breach by you of these Terms, including, but not limited to, any damage to ParcelPoint and Hubbed locations or personnel caused by your failure to adhere to the Excluded Goods list.
eBay can suspend or permanently stop offering the Click & Collect at ParcelPoint and/or Hubbed delivery option at any time in its absolute discretion.
Any items already dispatched remain subject to these Terms.
eBay does not guarantee continuous operation of or access to its services.
Excluded Goods means:
Any goods, articles or substances which are capable of posing a risk to health, safety, property or the environment;
Any items which are prohibited by Law including weapons, controlled pharmaceuticals and other illegal substances;
All items that are restricted for sale to children (e.g. alcohol, R-rated materials, knives, etc) including any indecent or offensive material or material that advertises the existence or availability of indecent or offensive material;
Items with a value of over $2,000 (including all taxes, postage and delivery costs) and any banknotes, currency notes, coins and bullion;
Any items requiring by Law a signature on collection (e.g. SIM cards); AND
Any perishable foodstuffs or materials, including live and deceased animals.
An indicative list of dangerous & prohibited goods, articles and substances is shown below. This list is not exhaustive and may be amended from time to time.
Anti-knock motor fuel additive
Automobile parts that are magnetised materials (consistent with Australia Post guidelines class 9)
Batteries, dry cell (unless packed according to Australia Post guidelines D.10.2)
Batteries, car (or any wet cell battery)
Beverages that are flammable liquids (consistent with Australia Post guidelines class 3)
Batteries, lithium (unless packed according to Australia Post guidelines D.10.2)
Blades, surgical, used
Infectious substances including biological, products, cultures, medical waste and patient specimens
Bleaching agents, permanganate
Blood and its components
Carbon dioxide and ethylene oxide mixtures
Cellulose nitrate products
Camping stores containing flammable gas
Carbon dioxide, solid (dry ice)
Cleaning compounds, flammable
Cigarette lighters containing flammable gas
Cleaning liquids, corrosive
Engine starting fluid
Engines, internal combustion
Fibreglass repair kits
Fire extinguishers containing compressed or liquefied gas
Film, cellulose nitrate
First aid kits
Fragile items (unless packed according to Australia Post guidelines D.10.6)
Fuses Hair colouring products that are organic peroxides (consistent with Australia Post guidelines class 5)
Hair spray – pump-action container
Hair spray – aerosol container
Liquids (unless packed according to Australia Post guidelines D.10.10)
Luminous dials or luminous compounds in bulk
Magnetic tapes and discs
Matches of all kinds
Medicines (unless packed according to Australia Post guidelines D.10.14)
Mercury, mercury compounds or mercury in manufactured items, such as thermometers
Needles, surgical, used
Neon Paint and paint removers
Paper caps for toy pistols
Paint or varnish removers
Parasites, human or animal
Perfumery products with flammable solvents
Photographic supplies and repair kits
Pyrotechnic signal devices
Rocket motors (models)
Rust removers or preventers
Surgical blades or needles, used
Tear gas devices
Tablets (unless packed according to Australia Post guidelines D.10.13)
Thermometers, mercury filled
Varnish and varnish removers