Payments and earnings
What you need to know about managing your earnings
How to get paid and make the most of your earnings
When you sell on eBay, you get paid directly to your bank account. Payouts are simple and secure. As a seller, you can streamline operations with access to everything you need — consolidated fees, customisable reports, refunds and returns, and simplified protections — all in one place. If you use third-party tools that integrate with eBay APIs, you can manage your listings, inventory, and orders, reconcile transactions and issue refunds from those.
Here’s everything you need to know about getting paid and managing your earnings so you can sell with confidence on eBay.
Getting paid
Payouts on eBay are simple and streamlined. We deduct fees and selling costs from your sales proceeds before paying you. Examples of eBay selling fees include, but are not limited to, insertion fees, Promoted Listings, listing upgrades and Pro Store subscription fees.
You’ll find details of your payouts, including all related fees and selling costs, on the Payments tab in Seller Hub.
How eBay payouts work
Sale completed
Once a buyer’s order is confirmed, you can send the item. Selling fees and other costs are automatically deducted, and your sales proceeds will show as “Processing funds”.
Funds available
Once a buyer’s order is confirmed, you can send the item. Your funds will typically be available within 2 days after delivery confirmation, or shortly after the buyer pays if you’ve met the required criteria. Any applicable selling fees and costs – such as optional listing upgrade fees, Promoted Listing fees or postage label costs – are deducted from your sales proceeds.
Once your funds are available, you can request a payout to your linked bank account. Pro sellers also have the option of scheduled daily, weekly, fortnightly or monthly payouts. You can track and manage your payouts from Payments in My eBay or the Payments tab in Seller Hub.
Payout initiated
You can request a payout on-demand at any time or if you are on a Pro plan, you can choose to have available funds sent to your bank account based on your preferred payout schedule.
After a payout is initiated by eBay, your bank will generally take an additional 1-3 days to make your funds available to you. To request a payout of some or all of your available Funds, go to the Payments tab and select Request payout, then choose the amount.
How you receive payouts
You can choose the payout schedule that makes reconciliation easiest for you. Choosing a longer payout schedule means that more of the earnings that accrue between payouts may be used for expenses, such as refunds, and fees. You can set your payout schedule monthly, fortnightly, or weekly to get the most of this feature. If you prefer, you may also choose to have payouts sent daily.
- If you choose to receive payouts monthly, payouts of available funds will be sent to your bank on the first Tuesday of the calendar month.
- If you choose to receive payouts fortnightly or weekly, payouts of available funds will be sent to your bank on Tuesdays.
- If you choose to receive payouts daily, payouts of available funds will be sent to your bank within 2 days after the buyer’s payment is confirmed.
Certain public holidays may delay your payouts, learn more on our Help Page.
You can change your payout schedule on the Payments tab in Seller Hub.
Exclusive to Pro sellers.
When you set up your eBay account, you were asked to link a bank account to receive your payouts. If you need to add or change your bank account for any reason, you can update your account information on the Payments tab in Seller Hub. You can use an existing bank account or add a new one.
Your fees are deducted directly from your earnings when your item sells.
Get accurate, easy-to-use statements and reports on the Payments tab in Seller Hub, including the:
- Financial Statements — These contain an overview and detailed breakdown of your monthly account activity in PDF.
- Transaction reports — These contain detailed breakdowns of all your account activity for a specific period of time, including transaction dates, order numbers, fees and other relevant details.
- You can also download a PDF with a list of every single transaction and line item for the given time period. This will give you a detailed backup for your bookkeeping software.
Payouts on demand
Your payouts on your schedule. Get your money sent to your bank account whenever you want.
If you’re on a weekly or longer payout schedule, you can also request your funds on demand ahead of your next scheduled payout. Your funds will typically be available in your bank account in 1-3 business days.
- Click on the ‘Request Payout’ button next to your Available funds in the Payments tab in Seller Hub
- Select an amount to send to your bank account
- Click ‘Send AU $’
Protecting your data
The information you share with us allows us to send your payouts and comply with regulatory, which help ensure eBay remains a trusted marketplace.
Our data security procedures ensure that the information you share with us is safe. We use and share the information you submit as described in the User Agreement, the Payments Terms of Use and the User Privacy Notice. Learn more about how eBay protects your personal information in our Security Center.
As an additional security measure, eBay also supports two-factor authentication. We highly recommend that sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers need to authenticate their login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.
Privacy and data security FAQs
Privacy and Data Security FAQs
Buyers are sensitive about sharing payment information. How does eBay keep their payment information secure?
eBay uses physical, technical and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standard (PCI DSS). We’re currently PCI level one compliant, and do not share buyer card data with sellers.
Please also see the User Privacy Notice which contains all essential information about our handling of personal data and your corresponding rights.
How do you handle the banking information I provide during and after registration?
We use the information you provide to send you payouts and comply with applicable regulations, which helps ensure eBay remains a trusted marketplace. We may verify the information you provide us by obtaining reports from, or comparing your information to, information from third-party sources. These sources may include banks, credit agencies, data brokers and other service providers.
Can I share account access with my employees to help with customer requests?
You can delegate important post-transaction customer service responsibilities to your trusted employees — without worrying about compromising the security of your account. With multi-user account access, you can easily authorise your employees to handlecrucial tasks, including managing returns and seller initiated refunds on your behalf, so you can scale your customer service operation. Authorise your employees now.
Payouts FAQs
When and how will I receive my payouts?
For sellers on a daily payout schedule, payouts are initiated within 2 days (excluding public holidays) once the funds are available. You can also choose to schedule payouts monthly, fortnightly or weekly. Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 1-3 business days.
You will find details of your payouts, including all related fees and expenses, in the “Reports” section of the Payments tab in Seller Hub.
Exclusive to Pro sellers.
Do I need a bank account to receive payouts?
Yes, payouts are sent directly to your bank account.
Can eBay send my payouts to my PayPal accounts via direct deposit?
No. Sellers must link a bank account (not a PayPal routing number) to receive their payouts. Please make sure you provide only a bank account, where the name, address and business information (if applicable) on the bank account match the name and information provided to eBay.
How will I get paid out for international sales?
If you offer to ship internationally, your listings may appear on supported international eBay sites. Your earnings for these sales will be disbursed in Australian Dollars.
Please note: Additional fees may apply if the delivery address for the item is located outside of Australia. Learn more about international selling on eBay.
What are the benefits of moving to a monthly, fortnightly or weekly payout schedule?
Choosing a weekly, fortnightly, or monthly payout schedule streamlines payments and may mean more funds are available to cover selling costs, like refunds and fees.
Exclusive to Pro sellers.
Buyer experience FAQs
What’s the payment experience like for buyers?
Buyers can use a variety of payment methods such as credit, debit, gift cards, Apple Pay, Google Pay, PayPal, Zip and Afterpay. Buyers can also save and store their card information on eBay for future use.
Can buyers from outside of Australia purchase from me?
Most non-Australian buyers can shop and pay on ebay.com.au. In most cases, the non-AU buyer can pay using their locally supported forms of payment.
Seller protection & buyer request FAQs
Am I eligible for seller protections?
As long as your account is in good standing with eBay, you are eligible for seller protections. eBay seller protections are designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about eBay seller protections.
How do claims, refunds and returns work?
eBay provides sellers with support on claims, refunds and returns. You have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay, or via a third-party platform.
Buyers can request refunds by cancelling an order, making a return or filing a claim under the eBay Money Back Guarantee. They may also choose to directly file disputes with their financial institution.
You have access and visibility to all refund, claim and dispute requests in Seller Hub. For the majority of claims, returns and refunds, refunds will be returned to the original payment method the buyer used at time of purchase.
We will deduct fees and expenses, such as those arising from refunds, claims or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account). Find more information about claims, refunds and returns on the Help Hub.
What are payment disputes?
Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. Visit our payment dispute seller protections page for details on how seller protections work and receive guidance on how to respond to a payment dispute, which evidence to provide, and when you’ll be protected. You’ll also find more information on eligibility for seller protections in a dispute.
Need more help?
If you need help with eBay payments, please contact us.
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