Seller Protections and Policies
When you consistently deliver good buying experiences, we'll protect you from abusive buying behaviour and from events outside your control.
Seller Performance and Service Metrics
Part of keeping eBay a great place to buy and sell means holding sellers to account for providing great customer experiences. We use seller levels and service metrics to measure how well sellers are meeting customers’ expectations.
Customer Service and Issue Resolution
Providing great customer service will lead to a better experience for your buyers, improving your Feedback score and customer ratings.
Great customer service on eBay includes:
Communicating With Buyers
Setting up Buyer Requirements
Managing Your Business Policies
Feedback and Seller Ratings
After every transaction, buyers and sellers can rate each other by leaving Feedback. You can find your Feedback score next to your username, whenever it’s displayed on the site.
Buyers can rate a transaction with a seller as positive, neutral or negative. Sellers can rate a transaction as positive. Both buyers and sellers can leave a short comment describing their experience.