eBay Fulfilment by Orange Connex
The solution to store, pick, pack and ship your inventory, so you can focus on selling and growing your business. Delight your customers with same day handling and a seamless delivery experience, while you're protected from delivery related defects.
Introducing eBay Fulfilment by Orange Connex.
eBay Fulfilment by Orange Connex is a new solution which helps you offer an exceptional delivery service to your customers. The Australian fulfilment centres, based in Sydney, offer end-to-end management of your inventory, both on eBay and across other selling platforms. In addition, you will have the peace of mind that your eBay orders will be protected against any defects related to delivery with our automated seller protections and customer service for these orders.
Link your eBay store to your Orange Connex account, send your products to their warehouse, and we will handle the rest.
Hear from eBay Seller Da Lian from Mad Electronics about his experience with eBay Fulfilment by Orange Connex.
Benefits of eBay Fulfilment by Orange Connex
Bulky item solution.
A new bulky item solution means eBay Fulfilment by Orange Connex can pick, pack and deliver items up to 85kg.
Your eBay items will be covered for any delivery related defects^^.
Competitive fulfilment rates.
Starting at $4.80 (ex GST) for pick, pack & delivery for orders Australia-wide, you’ll save on shipping.
Get started in 3 steps
- Register your interest
Someone from our dedicated, specialist team will get in touch with you
The team will guide you through the set up of your Orange Connex account
Rates for eBay Fulfilment by Orange Connex are simple and easy to calculate. There are no hidden charges. The main fees are set out below and you can obtain a rate card which provides information of other possible additional or optional costs later from the service provider.*
What is eBay Fulfilment / can you tell me more?
eBay Fulfilment by Orange Connex is a new solution for delivery of your items. The Orange Connex fulfilment centres, based in Sydney, take care of the storage, packing and delivery of your items at competitive prices.
How do I sign up for eBay Fulfilment as a seller?
If you are interested in learning more, please fill out the below form and a member of our Fulfilment team will be in touch with you to share more about the program and then connect you with Orange Connex: https://cloud.forbusiness.ebay.com.au/fulfilment
What are the criteria for using eBay Fulfilment as a seller?
This program is best suited to business sellers whose items can be sent with normal parcel sizes and don't require special handling. There are no minimum volumes required to get started on this program, however you will need an ABN.
How much does eBay Fulfilment cost?
There's a fulfilment fee which covers picking, packing and dispatching your items once sold - this is based on the weight and dimensions of your product. There's also a storage fee charged per m3 per month, and optional value-added services such as handling returns.
How does billing work?
Fees for using the fulfilment service are paid to Orange Connex. Sellers receive a monthly invoice, as well as a weekly itemised statement detailing their charges.
Which carrier(s) does eBay Fulfilment use?
The choice of carrier lies with Orange Connex as the provider of the fulfilment service. Multiple carriers are used to maximise efficiency and cost savings. eBay works closely with Orange Connex regarding carrier performance.
Does eBay protect sellers against delivery issues?
When an order is fulfilled by Orange Connex, sellers will be protected against all of the following:
- Late shipment
- Seller cancellation due to items out of stock
- Negative or neutral Feedback (removed automatically if we remove a late shipment/defect, or can be manually removed)
- Delivery-related “significantly not as described”
- Item Not Received claims
Does eBay own Orange Connex?
Orange Connex is a global logistics company based out of China. eBay does not own Orange Connex, however it does have a partnership with plans to roll out eBay Fulfilment globally.
How do I get eBay Plus on my listings?
When you join eBay Fulfilment by Orange Connex, your seller account will automatically be whitelisted into the program. eBay Fulfilment helps you meet the listing criteria for 0-1 day handling, tracking on orders, and good delivery performance. You still need to make sure you meet the following criteria on your listings:
Free standard postage nationwide ^
A reasonably priced express postage option to metro areas ^^
30+ day returns accepted
^Free postage nationwide within Australia, with no additional postage charge for multiple items. You can charge for postage to external territories (Norfolk Island, Antarctic Bases, Christmas Island, Cocos (Keeling) Island), however buyers in those regions won’t see the eBay Plus badge on your items. You may exclude PO Boxes if your carrier doesn’t deliver there.
^^For example, if your carrier charges $6 for standard postage and $10 for express, then you should only charge the buyer $4 for express postage. There is a $15 maximum express postage cost for eBay Plus badge eligibility.
What happens if I don’t want eBay Plus on my listings?
Listings with an eBay Plus badge have greater visibility across the eBay site and better sales performance. We’ll also give you back up to $2.50 for listings under $15 and $4 for listings $15 and over for the cost of sending your parcels with express postage which means you won’t be out of pocket. The eBay Plus badge only appears on listings that meet the criteria. If you do not want to be part of eBay Plus regardless of whether your listings are eligible or not, you have the option to opt-out by emailing us at PlusOptOut@ebay.com.
Does eBay Fulfilment improve my search ranking?
Enrolling in eBay Fulfilment by Orange Connex can improve your search ranking by improving your BBE (Bad Buyer Experience) score. BBE Predictor is a model that we use to predict bad seller behavior within the eBay marketplace. An eBay account with a lower BBE score will most likely receive increased listing discoverability than the higher BBE score eBay account. For listings using the eBay Fulfilment by Orange Connex service, the logistics performance related to BBE will not be calculated. Those listings fulfilled through eBay Fulfilment by Orange Connex will help reduce the seller’s BBE score and accordingly get the seller more exposure.
Are there any fulfilment centres in cities other than Sydney?
Currently there are two fulfilment centres based in Sydney, however there are plans to add another center in Melbourne in 2022. As the program grows, we will monitor demand and base any further expansion on how to best meet our customers.
Are there any exclusions?
You can view the full list of prohibited and restricted products here: https://orangeconnex.com.au/prohibited-restricted.html
How easy is it to integrate eBay cart with eBay Fulfilment?
There is no need to do anything, eBay Fulfilment is already fully integrated with eBay.
I’ve registered my interest. When will someone contact me?
Due to high demand, we aim to have someone from our fulfilment team get in touch with you within 7 days.
Are all services fully tracked^?
We recommend using all the fully tracked^ services but there is a partially tracked service available if you would prefer for your lower value items. The service has an acceptance scan but no delivery scan.
What are the criteria for using eBay Fulfilment as a seller?
Besides having an ABN, there are no requirements to use eBay Fulfilment by Orange Connex. The programme has many advantages for all sorts of sellers.
eBay Fulfilment by Orange Connex tutorial videos
We’ve released an eight part series on how to set-up eBay Fulfilment by Orange Connex.
In the video series, we'll walk you through how to:
- Sign-up for an Orange Connex account
- Link your eBay account and the Orange Connex portal
- Register your SKUs
- Print your SKU labels
- Create an inbound order
- Print carton pallet labels
- Manage multi-channel orders
- Creating Value Added Services (VAS)
You can find this video series on our eBay for Business YouTube channel.
Want to learn more?
Take your business to the next level from seamless integration to inventory control and order management with real-time tracking from purchase to delivery. Connect with a team member today!
* on average vs. listings that are not badged eBay Plus
** Based on average bought item value of eBay Plus members vs. non-eBay Plus members for July 2018 – July 2019
**You still need to make sure you meet the following Plus criteria on your listings: Free standard postage nationwide, A reasonably priced express postage option to metro areas, 30+ day returns accepted
^From 30th March, a partially tracked service will be available for sellers.
^^Except for the partially tracked service
***compared to sellers' non-eBay fulfilment orders
^^^compared to domestic site INR claims