eBay Selling Policies

eBay Selling Policies

We have a number of policies to ensure eBay remains Australia’s top online marketplace. These policies set the rules for how buyers and sellers interact and trade on eBay. You can browse all of our selling policies via eBay Help.

To get started, here’s an overview of some of our most important policies::

Other important policies for sellers

  • Shill bidding: As a seller, you’re not permitted to bid on your own items or have family members, friends, or employees bid on your behalf
  • Offers to buy and sell outside eBay: By selling with us, you agree to completing transactions on-site. Taking sales off-platform is risky and violates our policy
  • Unpaid item abuse: You can’t file for a final value fee credit on a transaction where the buyer paid for the item
  • Taxes and import charges: Learn about your GST and income tax responsibilities selling on eBay and find out more about import charges

Violating eBay Policies

We have sophisticated filters in place to detect policy and listing violations. Consequences for violating our policies may range from simple warnings to account suspension. So it’s important to make sure you review, understand and follow all of our policies and rules for sellers.

If you’re not sure how a particular policy works or affects you, you can choose to get in touch with us through the links at the bottom of all of our policy pages. Our Customer Service team will be happy to help you.


Reporting a Listing or Policy Violation

If you suspect a listing is in violation of eBay policies , we want to know about it. We rely on our community of users to help keep eBay a great place to buy and sell. 

To report a listing violation, click the Report item link immediately above the item number in each listing.

To report abusive buying activity, you can report a buyer.

To report a policy violation:

  • Search for and review the policy page that deals with the violation
  • Click the Report link at the bottom of the page
  • Enter the item number(s) of the listing that you wish to report
  • Click Send to submit your message to eBay Customer Service
  • We’ll consider the circumstances of the alleged policy violation and the member's trading record before taking action