This policy was updated on 27 March 2026 to reflect that from 28 April 2026, sellers will no longer be able to offer Cash on pickup in most categories on eBay.
To help provide a safe experience, we only allow payment methods that offer strong protection for buyers and sellers.
What is the policy?
The following payment methods are not allowed:
- Sending cash through the post
- Point-to-point cash transfer services such as Western Union or MoneyGram
Direct contact information can only be exchanged after eBay checkout is complete. This includes asking buyers to get in touch with details of alternative payment methods, instead of paying via eBay checkout.
The following payment methods are offered at eBay checkout and are eligible for coverage under eBay Money Back Guarantee
- Credit or debit card (Visa, Mastercard)
- Afterpay
- Zip
- Apple Pay
- Google Pay
- PayPal
- eBay gift card or eBay voucher
Available payment options may vary depending on the item price, listing category and the buyer's device.
Cash on pickup may only be offered on listings in Cars, Bikes, Boats categories.
Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn't, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
Tip
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.
Why does eBay have this policy?
This policy helps offer safe, simple payment methods, which strongly protect both buyers and sellers.