2 min article

Report an issue with a buyer

If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it.

When to report a buyer

You should only report a buyer if you think they're violating our policies. Here are a few examples of when to report a buyer:

  • The buyer is demanding something that wasn't offered in the original listing
  • You believe the buyer is making a false claim
  • You believe the buyer is misusing eBay Money Back Guarantee or the returns system
  • They've asked you to complete a sale off eBay
  • They're abusing the bid retraction process, repeatedly bidding and then retracting bids
  • They're messaging you more than what would be considered normal, with no intention of buying the item

If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Read the Seller protections policy to find out how to qualify to issue partial refunds. If an item is returned with significant damage or the wrong item is returned, we may be able to help.

How to report a buyer

If you think a buyer is violating our Abusive buyer policy, you can report them to us by selecting the button below.

Report a buyer - opens in new window or tab

Tip
You can also report a buyer from your Sold items list - opens in new window or tab. Choose Leave Feedback from the dropdown menu next to the item, and then select Report buyer.

Reports from sellers help us better identify and remove buyers who are abusing our policies. Learn more about how we protect sellers.

We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations.

You should only report a buyer if you think they're violating our policies. If there's a problem with an item you sold, use our resolution processes – you can ask us to step in if you need to.

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