There are a number of measures you can take to help protect your eBay account and ensure your personal data is safe.
Change your password regularly
To keep your account secure, we recommend updating your password regularly. Choose a strong password that's difficult for others to guess.
If you think your eBay account has been compromised or hacked, you should change the passwords for both your eBay account and personal email account. Your email password should be different from your eBay password.
To learn how to update your password, read our article on Changing your password.
Add 2-step verification
To add an extra layer of security to your eBay account, we strongly recommend you enable 2-step verification. It takes seconds to set up, and means only you can access your account, even if someone else has obtained your password.
Once you've switched on 2-step verification, each time you sign into your account you'll be able to confirm your identity via an eBay app push notification, or by entering a code we send you by SMS.
Here's how to add 2-step verification via the eBay app:
- Download the latest version of the eBay app.
- Sign in to your account.
- Go to My eBay and select Settings.
- Go to Signing In and then choose 2-step verification.
- Next to eBay Verify, toggle the switch to On.
Here's how to set up or turn off 2-step verification via the eBay website:
- Sign in to your eBay account.
- Go to your name in the upper left hand corner and choose Account settings from the dropdown menu.
- Select Personal Information.
- Scroll to the "Security information" section and select Edit next to 2-step verification.
- Select Turn on next to the type of 2-step verification you'd like to use, then follow the on-screen prompts. Or select Turn off, if you want to switch it off or change your verification method.
We'll send you an email to let you know when you've switched 2-step verification on or off.
To change your 2-step verification method, you'll need to follow the steps above to turn off your current selection first, and then turn on the method you'd prefer.
Update your contact details
It's important to keep your contact information up-to-date to help us reach you quickly with any updates related to your account.
If you change your address or phone number, or set up a new email address, please update your contact details as soon as possible so your account information remains correct.
Read our article on Changing your contact details for more information.
Watch out for spoof or phishing attempts
Scammers may send fake emails or impersonate eBay agents in order try and get hold of your passwords and other sensitive information and/or get you to download malicious software. eBay will never ask you for your password or financial details via email or over the phone.
Be suspicious of any unusual request for your personal or financial information. Don't click any links in the email or open any attachments. When in doubt, start at the eBay home page. Open a new browser window, type www.ebay.com.au, and go from there.
Find out how to spot these scams – and what to do with suspicious emails – in our article on Recognising spoof and phishing attempts.
Report any strange activity on your account
It's a good idea to check My eBay - opens in new window or tab and your preferences - opens in new window or tab regularly to make sure no one has accessed your account or made changes without your permission. Check your active bids and listings in My eBay - opens in new window or tab to make sure they're yours. If anything has changed without your authorisation, contact us straight away.
If you think someone is trying to take over your account, for your protection, we may place a temporary hold on your account until we can safely return control of it to you. We can also help you remove any unauthorised fraudulent bids or listings.
Signs that your account has been taken over include seeing listings or bids that you didn't make, or noticing that your password has been changed without your knowledge. For more information, read our article on Getting help with a hacked account.