Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password. To protect your account though, we'll always first ask you to confirm your identity using email, text, phone call, or PayPal.
To keep your eBay account secure, we recommend:
- Changing your password regularly
- Frequently checking that your contact information is correct
- Watching out for the signs of spoof emails, which are intended to access members' passwords and other sensitive information
If you suspect your account has been taken over, contact us immediately. If your account has been compromised, we'll work with you to secure it. Read our guides below for more information.
For your protection, we may place a temporary hold on your account until we can safely return control of it to you. We can also help you remove unauthorised fraudulent bids or listings.
It's a good idea to check My eBay and your preferences occasionally to make sure no one has used your account or made any unauthorised changes. If you see anything has changed without your authorisation, contact us.
Learn how to secure your eBay account and report account theft.Recognising spoof emails
Learn how to recognise and report spoof emails and websites.
To keep your account secure, we recommend changing your password regularly, keeping your contact information up-to-date, and watching for signs of spoof emails.
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