If you need to cancel an order, let the seller know as quickly as possible. If the seller has already sent your order, they won't be able to cancel it.
Cancel an order
If your purchase contained more than one item, the entire order will need to be cancelled – you can't cancel individual items.
Cancel an order you made within the last hour
If you made your purchase within the last hour and the seller has not yet sent the order, you can start a cancellation request, asking the seller to cancel your order. Here's how:
- Go to Purchase history - opens in new window or tab and find the order you want to cancel.
- Select the More actions drop-down menu and select Cancel this order.
- Select Submit.
We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.
Cancel an order you made more than an hour ago
If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how:
- Go to Purchase history - opens in new window or tab and find the order you want to cancel.
- Select the More actions drop-down and select Contact seller.
- Choose Request to cancel this order, then Contact the seller.
- Explain to the seller why you need to cancel, and select Send.
Tip
You won't be able to cancel an order if you've already reported that the item didn't arrive or if you've requested a return.
If the seller declines your cancellation request, or if they've already sent the item, you'll need to wait until you receive the item, and then start a return request.
If your order wasn't cancelled, or you're waiting for a refund and the order is past the estimated delivery date, you can report that the item hasn’t arrived.
You can find more information in our Order cancellation policy.
