Frequently Asked Questions
What is third-party fulfilment?
Third-party fulfilment is when someone else – such as a warehousing partner or supplier – holds your inventory and packs and sends your eBay orders for you.
Can I use drop shipping?
Drop shipping means you buy stock from a supplier and work with them to send items directly to buyers. Drop shipping is permitted, provided you comply with the guidelines below.
Can I use Fulfilment by Amazon?
The Fulfilment by Amazon service does not satisfy the third-party fulfilment conditions under this policy. Please read our policy guidelines for full details.
Read our full policy
Third-party fulfilment means that someone else holds your inventory and prepares and sends your orders for you. This can be through an arrangement with:
- A warehousing/logistics company – i.e. you engage them to provide services such as inventory storage, handling, packing, postage and customer service, or
- A supplier – i.e. you buy stock and work with them to send items directly to buyers (also known as drop shipping).
We don't allow third-party fulfilment if it could be confusing or misleading for the buyer (for example, because the packaging used makes it appear that their item was purchased from another retailer or marketplace instead of on eBay), or if the buyer's personal data is not sufficiently protected.
If you are using a third party to fulfil your orders, it is your obligation to ensure that your items will be delivered safely within the terms of your eBay listing, and that your agreement with your service provider or supplier prevents them from misusing any buyer data associated with your eBay orders.
What are the guidelines?
It is your responsibility to ensure that any third-party fulfilment of your orders complies with this policy. If you don't follow these guidelines, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit any special account status and/or discounts.Allowed
- Fulfilling your own orders, including if you are a retail business selling your own inventory on eBay
- Fulfilling your own orders directly from a supplier (drop shipping) from whom you have pre-purchased stock
- Using a third party to fulfil eBay orders on your behalf, provided all of the following conditions are met:
- You are clearly identified as the seller on all packing slips and invoices, and
- Using the third-party fulfilment service doesn't mislead or confuse the buyer as to the origin of their purchase (for example, due to branded packaging), and
- You ensure the safe fulfilment of the item within the terms stated in your listing, and
- You ensure that your third-party provider is subject to a contractual condition which prevents them from using or sharing any eBay order information (including the names and contact details of buyers) for any purpose other than the fulfilment of the specific eBay order which they are engaged by you to fulfil.
- Fulfilling your orders from a third-party supplier when the above conditions are not met
- Listing an item on eBay and then purchasing the item from another retailer or marketplace that sends it directly to your customer.
Why does eBay have this policy?
When eBay orders are sent by another retailer or marketplace, it can cause confusion for customers and affect trust in the eBay marketplace. We have this policy to maintain the customer experience for both buyers and sellers, as well as to protect our customers' data from being used for purposes other than fulfilment.