- All about selling2 min overview
- Listing tips overview3 min article
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively, and increase your sales.
- Pricing your items2 min article
Listing your items at the right price will help them sell. Look around on eBay for similar products to get an idea of what other sellers are charging.
- Selling internationally2 min article
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.
- All about listings - overview1 min overview
- Cancelling bids and managing biddersAs a seller, there are some situations where you can cancel bids that have been placed on your auction style listings. However, once canceled, a bid can't be reinstated.2 min article
- Cancelling a listing2 min article
You can cancel an eBay fixed-price listing at any time, but auction listings can only be cancelled in certain situations.
- Setting buyer requirements2 min article
To increase your chances of making a sale, you'll usually want as many potential buyers as possible. However, we understand that there may be certain types of buyer you don't want to do business with. To manage who can buy from you, you can use our buyer requirements feature.
- Selling limits1 min article
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
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- Creating a listing1 min article
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
- Selling with Buy It Now2 min article
Buy It Now is the simplest way to price an item on eBay, and lets your buyers make a purchase right away.
- Choosing how to get paid1 min article
When you list an item on eBay, you choose how buyers pay you. In most categories, you must accept either PayPal or credit and debit cards.
- Revise a listing2 min article
You can usually make changes to your eBay listings, but there are some restrictions depending on what you want to change and when. There's no fee to revise a listing unless you add a special feature or raise your asking price.
- Relisting items2 min article
If an item you list on eBay doesn't sell, we can automatically relist it for you to get it back in front of buyers.
- Selling through auctions1 min article
When you list an item for sale in an auction-style listing on eBay, you choose a starting price, and interested buyers place bids. When the auction ends, you sell to the highest bidder.
- Finding your sold items2 min article
You can find a history of the items you've sold in both My eBay and Seller Hub.
- Manage returns, missing items and refunds for sellers4 min overview
- Help a buyer with an item they didn't receive3 min article
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
- How to handle a return request as a seller4 min article
If a buyer wants to return an item to you, you need to respond within 3 business days. How you can respond will depend on why they're returning it and on your return policy. If it's faulty, damaged or doesn't match the listing, you'll have to accept their return.
- Best practices for avoiding and handling issues with buyers3 min article
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. And if the buyer does let you know there's a problem, it's important to get back to them promptly.
- Appeal eBay's decision about a return or missing item for sellersIf you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.2 min article
- Setting up your returns policy3 min article
When you sell on eBay, you need to state whether or not you accept returns, and if so, under what conditions.
- Fees, credits and invoices overview1 min overview
- Selling fees without an eBay Store10 min article
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item is sold. This article sets out our standard fees for selling on eBay.com.au without an eBay Store.
- Setting up and changing your payment method2 min article
When you create a seller account, you'll need to add a payment method to pay for any eBay selling fees or charges. You can choose PayPal, direct debit, or credit card as your payment method.
- Viewing your invoice1 min article
Your invoice summarises all your monthly selling activity. It shows payments you've made, selling fees and discounts, as well as any refunds or credits applied to your account during the billing cycle.
- Fee credits3 min article
Most transactions on eBay go smoothly, but if something does go wrong with a sale, you might qualify for a credit on the final value fee.
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- Viewing your account balance1 min article
Your eBay account balance shows your current balance of any fees from your recent selling activity. It also shows any past due amounts.
- eBay Stores selling fees11 min article
For a monthly subscription, you can run your own eBay Store. The fees and benefits depend on the eBay Store package you choose. This article sets out our fees for selling on eBay.com.au when you have an eBay Store.
- Fees for selling a vehicle on eBay Motors3 min article
The fees for listing and selling a vehicle are different to those in other categories, but the overall structure is the same. We charge an insertion fee when you create a Motors listing, and a final value fee when your vehicle sells.
- Updating your billing settings3 min article
You can change or update your billing information – including your address, billing currency, and the payment details you use for automatic payments – whenever you need to.
- Taxes and import charges2 min article
When you sell on eBay, you're responsible for complying with all applicable tax laws. If you're selling to buyers outside Australia, you should inform them about the potential import charges they'll need to pay when they receive their item.
- Fees for using PayPal1 min article
We don't charge fees for using PayPal on eBay. However, if you accept PayPal payments, PayPal will charge a fee when you complete a sale, and the buyer pays with PayPal.
- Getting paid1 min overview
- Cancelling a transaction2 min article
If you've sold an item but can't complete the sale with your buyer for some reason, or the buyer asks to cancel their order, you can cancel the transaction.
- Resolving unpaid items with buyers2 min article
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue. We're always here to step in and help if needed.
- Getting paid for items you've sold2 min article
When a buyer purchases one of your items on eBay, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.
- Sending invoices to buyers4 min article
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.
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- Getting paid through PayPal1 min article
When you accept payment through PayPal, your buyers pay directly to your PayPal account. You'll get an email to let you know you've been paid.
- Pending payments3 min article
We know how important it is for sellers to receive their payments promptly, and we want you to receive your money as soon as possible. However, we may sometimes need to put a hold on your funds until your transaction is completed. If you see a payment pending in your account, it may be because we've placed a temporary hold on it.
- Posting your items2 min overview
- Postage rates for sellers1 min article
When a buyer's deciding whether to purchase one of your items, the cost of postage can make a big difference. Offering free postage, or reducing postage charges as much as possible, can help you win over undecided buyers, and grow your business.
- Setting up your postage options2 min article
From sending through the post to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Offering combined postage1 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Labels and packaging tips2 min article
Find out everything you need to know about getting the items you've sold to the buyer quickly and safely.
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- Estimated delivery dates for sellers2 min article
For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings.
- Tracking items you've sold1 min article
Uploading tracking details after you've sent an item lets both you and your buyer see where it is along its journey, all the way through to when it's been delivered.
- Using our postage calculator2 min article
When you create a listing using the calculated postage option, we use our postage calculator to automatically update the postage charge a buyer sees based on their location, and the details you provide on your package and delivery service.
- Postage discounts3 min article
Offering postage discounts can encourage buyers to add more of your items to their purchase. By setting up postage rules you can automatically apply a discount to the postage cost when a buyer purchases multiple items, or even offer savings on postage as a promotional tool in your listings.
- International postage for sellers3 min article
Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international postage and your listings will become available to millions of eBay buyers worldwide.
- Selling tools overview3 min overview
- Seller Hub3 min article
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
- Selling Manager and Selling Manager Pro3 min article
Selling Manager is a free tool developed to help medium-volume sellers run their eBay businesses. Selling Manager Pro is a paid monthly subscription service that includes additional features, and is more suitable for high-volume sellers.
- Selling templates3 min article
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
- Selling with the eBay app3 min article
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.
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- Promotions Manager3 min article
Promotions Manager provides eBay Store subscribers with an easy way to set up special offers on eBay. Promotions can help you attract more buyers, clear old stock, increase average order size, and even lower postage costs by bundling more items per order.
- Sales Reports2 min article
Our Sales Reports tools give you the detailed information you need to understand how your business is performing on eBay, and how you can improve your sales.
- File Exchange3 min article
High-volume sellers can upload and manage their inventory in bulk using eBay File Exchange or our Merchant Integration Platform.
- eBay Stores2 min overview
- Opening an eBay Store2 min article
An eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
- Managing your eBay Store3 min article
Your eBay Store comes with plenty of options to help you give it a professional look and set it up to suit your business. It's easy to put your Store on holiday if you need to be away for a while.
- Closing an eBay Store1 min article
If you no longer want to keep your eBay Store open, we can help you close it.
- Seller levels and performance standards5 min overview
- Disputing Feedback you received3 min article
If you believe the Feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by either replying to the Feedback, or requesting a Feedback revision.
- Leaving Feedback for buyers3 min article
Leaving Feedback for your buyers is a great way to say thank you. We recommend you leave Feedback for your buyers as soon as they've paid – they'll be more likely to leave Feedback quickly for you in return.
- Viewing and responding to Feedback from buyers3 min article
There may be times when you want to reply to Feedback a buyer has left for you, or add a comment to Feedback you've previously left for someone else. You can't change Feedback you've left for a buyer, but you can ask a buyer to reconsider Feedback they left for you.
- Automatic Feedback settingsLeaving Feedback is a great way to say thank you to buyers, and it encourages them to leave Feedback for you. If you're having trouble keeping up with leaving Feedback as your business grows, we have features in Selling Manager and Selling Manager Pro to help.2 min article
- Resolving buyer issues1 min overview
- Blocking a buyer2 min article
eBay sellers have control over who can bid on and buy their items. If you've had an issue with a buyer and would prefer that they can’t purchase or bid on your items, you can add them to your Blocked buyers list. They can't then buy from you until you remove them from the list.
- Contacting a buyer or bidder2 min article
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.
- Report an issue with a buyer2 min article
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a buyer because they're not following our policies, let us know and we'll look into it.