If you're looking for more information about the transactions that make up your balance, you can view all the details at the bottom of your Seller account - opens in new window or tab page. You can sort your transactions by item number, date or transaction type, and the different tabs give you a view into your fees, credits, payments and refunds, as well as promotional savings.
If we show your balance as "temporarily unavailable", it means we're currently creating your monthly invoice. You can check again in a few days.
A debit balance means you owe that amount to eBay; you'll find the due date on your invoice.
For help with paying eBay fees, including automated and one-time payments, read our article on setting up and changing your payment method.
If you have a credit balance on your invoice, you'll see a minus sign in front of the number. This means that eBay owes you that amount.
If your account is in credit, you can:
- Ask us for a refund
- Use the credit towards your future selling fees
- Ask us to transfer the balance to another one of your accounts
Frequently Asked Questions
There are a few ways your account can be in credit, such as:
- You paid more than the amount owed in selling fees
- There was a duplicate payment
- You received a fee credit after you paid your invoice, such as a final value fee or Store fee credit
To request a refund to your PayPal account, please contact us with the following details:
- eBay username
- PayPal account holder name and user ID
- PayPal email address
It usually takes 3 to 5 business days for a PayPal refund to go through.
Credit/debit card or bank account refunds
To request a refund to your credit/debit card or bank account, we need you to confirm we've got the right details. Here's what to do:
- Make sure your personal information - opens in new window or tab is up to date
- Update your automated payment method - opens in new window or tab if needed
- Contact us to request a refund
Refunds to a credit/debit card or bank account can take up to 30 days.
You may be unable to receive a refund if your eBay account is suspended or restricted. You'll need to resolve the issue with your account, and may need to verify your identity, before you can claim your refund.
If you've forgotten your username, you can sign in using your email address.
If you've forgotten your password, you can reset it - opens in new window or tab. Alternatively, you can request a temporary password - opens in new window or tabto be sent to your mobile phone, provided you've registered your number on your eBay account.
Absolutely, and we're happy to help you on your way. Visit our Seller Centre - opens in new window or tab for everything you need to know about selling on eBay.
When we got in touch about your credit balance, we noted that if you didn't take action by a specific date, your credit balance would no longer be shown on your account.
However, you can contact us and we'll issue you a refund, or apply it against any new selling fees you've incurred.