With the immediate payment option on eBay, a listing is still available until a buyer has completed the purchase. This is especially useful when you're selling time-sensitive items, like tickets to a concert or sporting event.
To increase your chances of making a sale, you'll usually want as many potential buyers as possible. However, we understand that there may be certain types of buyer you don't want to do business with. To manage who can buy from you, you can use our buyer requirements feature.
Buyers impacted by your requirements can still see your listings, but they won't be able to bid on or buy your items.
You can set buyer requirements to exclude buyers who:
- Have a delivery address in countries you don't want to post to
- Have a negative Feedback score
- Have a history of unpaid items
- Have violated eBay policies
- Are currently winning, or have bought, a specified number of your items in the last 10 days
Even after setting up buyer requirements, you can still allow individual buyers who fall into these categories to buy from you by placing them on your exemption list.
How to set eBay buyer requirements
Here's how to set up your buyer requirements:
- Go to Buyer Requirements in Site Preferences.
- Decide which requirements you'd like to apply to your listings, and enter any details requested.
- To have settings apply to all active and future listings, select Apply above settings to active and future listings. Otherwise your settings will apply only to future listings.
- If you don't want buyers blocked by your requirements to contact you, select Don't allow blocked buyers to contact you. (They may still be able to get in touch with you if it's about an existing transaction). Then select Submit.
How to view your Buyer Requirements Activity Log
Your Buyer Requirements Activity Log includes who you blocked, the date they were blocked, and which requirement caused them to be blocked.
To see your Buyer Requirements Activity Log:
- In Site Preferences, find Buyer requirements in the Selling Preferences section.
- Select Show, then Buyer Requirement Activity Log.
If you see an asterisk in place of a username in the Buyer Requirements Activity Log, this is because we aren’t able to share the information because of our User Privacy Notice and User Agreement.
How to create exemptions to your buyer requirements
To exempt particular buyers from your requirements, you can add the username to your Buyer Requirements Exemption List.
You can manage who you sell to by setting your eBay buyer requirements. These allow you to exclude buyers who fall into certain categories.
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