I received my machine and joined their Facebook group for assistance. They shared a table pattern for me! I didn't realize there was no motor, but purchased one no problem. They provided an amazing array of tools and supplies to get started. Right down to very nice pliers and cutters for the belt, a belt, spare parts...everything. I am very happy with my machine and this company seems very responsive on FB when users have questions. I even stitched out my 1st patch yesterday :)
Reply from: falak_enterprises165- Feedback replied by seller falak_enterprises165.- Feedback replied by seller falak_enterprises165.
We're thrilled you're enjoying your Falak Chainstitch Embroidery Machine! Our Facebook group is a fantastic resource, and we're delighted you found the table pattern helpful. We strive to provide comprehensive support, and we're pleased you easily acquired the motor and appreciated the tools and supplies included. Your satisfaction is our priority, and we'll continue to be responsive to any questions you have. Happy stitching, and congratulations on your first patch!
e***o (5)- Feedback left by buyer.
Past 6 months
Verified purchase
Couldn't be happier with my machine and the experience of purchasing from Falak! I've wanted a singer chainstitch embroidery machine for years now but without experience their high price tag was too big of a risk and tied up too much funds for my business. So I was really excited when I found Falak and their machines! The cost was right, and their team was extremely helpful through the whole process, getting it shipped quickly, then helping me get it set up -even hopping on a videocall to help
Reply from: falak_enterprises165- Feedback replied by seller falak_enterprises165.- Feedback replied by seller falak_enterprises165.
We're thrilled to hear that you're delighted with your Falak chainstitch embroidery machine! It's wonderful to know that our affordable pricing and attentive support made a positive impact on your business. We're dedicated to providing top-notch service and guidance every step of the way. Thank you for choosing Falak—we're here for you whenever you need assistance!
9***0 (0)- Feedback left by buyer.
Past year
Verified purchase
Contestan rápido, y llegó antes de lo que esperaba, fue bajo el costo de impuestos a México pague 40 dólares aprox. Aún no la uso pero se siente y se ve muy bien. Han contestado y resuelto mis dudas ��
Reply from: falak_enterprises165- Feedback replied by seller falak_enterprises165.- Feedback replied by seller falak_enterprises165.
¡Nos alegra saber que tu experiencia fue tan positiva! Estamos encantados de haber respondido rápidamente a tus preguntas y de que el producto haya llegado antes de lo esperado. También nos complace saber que el costo de impuestos a México fue menor de lo que esperabas, ¡siempre nos esforzamos por ofrecer la mejor experiencia posible a nuestros clientes! Esperamos que disfrutes usando tu producto, y no dudes en ponerte en contacto si tienes más preguntas en el futuro. ¡Gracias por elegirnos y po
l***7 (0)- Feedback left by buyer.
Past year
Verified purchase
AMAZING ! Machine was delivered rapidly with all the parts. AND, since I’m a beginner, Saim and his team helped me get started on a video call, guiding me step by step in the process. Thank you so much !
Reply from: falak_enterprises165- Feedback replied by seller falak_enterprises165.- Feedback replied by seller falak_enterprises165.
Thank you for your kind words! We're delighted that you had a positive experience with our service. If you ever have more questions or need assistance in the future, feel free to reach out. Happy crafting!
i***i (63)- Feedback left by buyer.
More than a year ago
Verified purchase
Customer service was excellent. Emails were returned very quickly, and I had a ton of questions. They answered them all. It shipped to the states in less than a week! My machine was in excellent shape, as described. Very helpful, WOULD RECOMMEND THEM!
Reply from: falak_enterprises165- Feedback replied by seller falak_enterprises165.- Feedback replied by seller falak_enterprises165.
Thank you so much for taking the time to provide us with your feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our products and services.
a***j (32)- Feedback left by buyer.
Past year
Verified purchase
It arrived timely. I opened. And What a surprise. Spare parts. Lots of spare parts. Amazing!! Definitely way above average especially these days. I am so very pleased. When I get comfortable with this machine I certainly will be back for DORI.... Lovely people to deal with and Customer Service was very fast in responding and very gentle.
Reply from: falak_enterprises165- Feedback replied by seller falak_enterprises165.- Feedback replied by seller falak_enterprises165.
Thank you for your positive feedback! We're thrilled to hear that your order arrived on time and included plenty of spare parts. We're here to help whenever you're ready to explore more of our products, like DORI. Your satisfaction is our priority, and we appreciate your kind words about our customer service team.