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Account Episodes: The Management or Escalation of Conflict by Peter Sch?nbach (E - Picture 1 of 1

Account Episodes: The Management or Escalation of Conflict by Peter Schoenbach (Paperback, 2010)

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Responsibility and accountability are the issues at the heart of this book. Frequently, however, such episodes do not accomplish this goal but promote an escalation of the original conflict. The Task: 1.