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Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust by Michael Hackman, Pamela S Shockley-Zalabak, Sherwyn Morreale (Hardcover, 2010)

About this product

About this product

Product Information

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.

Product Identifiers

Publisher
John Wiley & Sons Inc
ISBN-13
9780470394724
eBay Product ID (ePID)
96837601

Product Key Features

Author
Michael Hackman, Pamela S Shockley-Zalabak, Sherwyn Morreale
Publication Name
Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust
Format
Hardcover
Language
English
Subject
Management
Publication Year
2010
Type
Textbook
Number of Pages
288 Pages

Dimensions

Item Height
242mm
Item Width
155mm
Item Weight
498g

Additional Product Features

Title_Author
Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman
Series Title
JB International Association of Business Communicators
Country/Region of Manufacture
United States

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