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Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by , Timothy Gilligan, Adrienne Boissy (Hardcover, 2016)

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Author: By Boissy, Adrienne. Learn how to - Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers. We will be happy to hear from you and will help you sort out any issues.

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Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: * Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students * Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers * Identify common misperceptions and myths in healthcare communication and respond to them successfully * Cultivate a true sense of empathy-with patients and fellow caregivers alike-while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors' passion for their work, and elevate any organization.

Product Identifiers

Publisher
Mcgraw-Hill Education-Europe
ISBN-13
9780071845342
eBay Product ID (ePID)
222208362

Product Key Features

Author
, Timothy Gilligan, Adrienne Boissy
Publication Name
Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
Format
Hardcover
Language
English
Subject
Medicine
Publication Year
2016
Type
Textbook
Number of Pages
288 Pages

Dimensions

Item Height
236mm
Item Width
165mm
Item Weight
558g

Additional Product Features

Title_Author
Adrienne Boissy, , Timothy Gilligan
Country/Region of Manufacture
United States

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Picture 1 of 1

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by , Timothy Gilligan, Adrienne Boissy (Hardcover, 2016)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Adult Learning & University

Australian Guidebook for Structural Engineers by Lonnie Pack (Paperback, 2019)

Eduqas GCSE (9-1) Religious Studies Route B: Catholic Christianity and Judaism by Deirdre Cleary, Andrew Barron, Joy White, Patrick Harrison (Paperback, 2017)

Time Management by Peter Quarry (Paperback, 1986)

The Ethnic Cleansing of Palestine by Ilan Pappe (Paperback, 2007)

Save on Adult Learning & University

The Australian Native Bee Hive Book: Keeping Stingless Sugarbag OATH Tim Heard

Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by A

Netter Atlas of Human Anatomy: Classic Regional Approach

The Indoctrinated Brain: How to Successfully Fend Off the Global Attack on Your

Tuning the A-Series Engine: the Definitive Manual on tuning for Performance or E

Classical Mechanics: The Theoretical Minimum by George Hrabovsky

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