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Contact Us! Coursebook with Audio CD: Call Center English Skills by Hayley McCarthy, Jane Lockwood (Mixed Media, 2009)

About this product

Product Information

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Product Identifiers

Publisher
Cambridge University Press
ISBN-13
9780521124737
eBay Product ID (ePID)
96890437

Product Key Features

Book Title
Contact US! Coursebook with Audio CD: Call Center English Skills
Author
Hayley Mccarthy, Jane Lockwood
Format
Mixed Media
Language
English
Publication Year
2009
Number of Pages
136 Pages

Dimensions

Item Height
299mm
Item Width
211mm
Item Weight
430g

Additional Product Features

Title_Author
Jane Lockwood, Hayley Mccarthy
Run Time
65 Mins
Country/Region of Manufacture
United Kingdom

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Contact Us! Coursebook with Audio CD: Call Center English Skills by Hayley McCarthy, Jane Lockwood (Mixed Media, 2009)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Books

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Pihkal by Alexander T Shulgin, Ann Shulgin (Paperback, 1995)

House of Leaves by Mark Z. Danielewski (Paperback, 2000)

First Day by Andrew Daddo (Paperback, 2014)

Gold by Haleh Liza Gafori, Rumi (Paperback, 2021)

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