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Developments in the Call Centre Industry: Analysis, Changes and Challenges by Julia Connell, John Burgess (Hardcover, 2006)

About this product

About this product

Product Information

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Product Identifiers

Publisher
Taylor & Francis Ltd
ISBN-13
9780415357029
eBay Product ID (ePID)
96476503

Product Key Features

Author
Julia Connell, John Burgess
Publication Name
Developments in the Call Centre Industry: Analysis, Changes and Challenges
Format
Hardcover
Language
English
Subject
Business
Publication Year
2006
Type
Textbook
Number of Pages
224 Pages

Dimensions

Item Height
234mm
Item Width
156mm
Item Weight
454g

Additional Product Features

Series Title
Routledge Studies in Business Organizations and Networks
Editor
Julia Connell, John Burgess
Country/Region of Manufacture
United Kingdom

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