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Difficult Conversations: How to Discuss What Matters Most
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eBay item number:264331675417
Item specifics
- Condition
- Book Title
- Difficult Conversations: How to Discuss What Matters Most
- ISBN
- 9780670921348
- Publication Year
- 2011
- Type
- Textbook
- Format
- Paperback
- Subject Area
- Business Informatics
- Language
- English
- Publication Name
- Difficult Conversations: How to Discuss What Matters Most
- Item Height
- 198mm
- Publisher
- Penguin Books Ltd
- Item Width
- 129mm
- Item Weight
- 245g
- Number of Pages
- 352 Pages
About this product
Product Information
10th anniversary edition of the classic guide to handling life's toughest conversations We've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Product Identifiers
Publisher
Penguin Books Ltd
ISBN-13
9780670921348
eBay Product ID (ePID)
111579351
Product Key Features
Subject Area
Business Informatics
Publication Name
Difficult Conversations: How to Discuss What Matters Most
Format
Paperback
Language
English
Publication Year
2011
Type
Textbook
Number of Pages
352 Pages
Dimensions
Item Height
198mm
Item Width
129mm
Item Weight
245g
Additional Product Features
Topic
Mental Health, Opinion of the People
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:264331675417
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