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Handling Customer Complaints: Turning Challenges into Opportunities by Jennifer Denham (Paperback, 1998)

About this product

About this product

Product Information

Almost everyone needs to know how to deal with customer complaints effectively. This book discusses the attitudes to complaints by businesses and customers and the role of complaints handling as a customer service tool.

Product Identifiers

Publisher
Prentice-Hall (Australia)
ISBN-13
9780724805358
eBay Product ID (ePID)
95365676

Product Key Features

Publication Name
Handling Customer Complaints: Turning Challenges Into Opportunities
Format
Paperback
Language
English
Subject
Marketing
Publication Year
1998
Type
Textbook
Author
Jennifer Denham

Additional Product Features

Title_Author
Jennifer Denham
Country/Region of Manufacture
Australia

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