CURRENTLY SOLD OUT

Lean Six Sigma in Service: Applications and Case Studies by Sandra L. Furterer (Hardcover, 2009)

About this product

Product Information

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Product Identifiers

Publisher
Taylor & Francis Inc
ISBN-13
9781420078886
eBay Product ID (ePID)
96803339

Product Key Features

Book Title
Lean Six Sigma in Service: Applications and Case Studies
Author
Sandra L. Furterer
Format
Hardcover
Language
English
Publication Year
2009
Number of Pages
468 Pages

Dimensions

Item Height
234mm
Item Width
156mm
Item Weight
816g

Additional Product Features

Country/Region of Manufacture
United States
Editor
Sandra L. Furterer

Best Selling in Books

See all

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Books

The Concise 48 Laws Of Power by Robert Greene (Paperback, 2002)
4.5 out of 5 stars based on 21 product ratings
AU $20.43 New
---- Used
Behind Dark Eyes: The True Story of Jon English by Jeff Apter (Paperback, 2021)
5.0 out of 5 stars based on 3 product ratings
AU $31.09 New
AU $29.99 Used
First Day by Andrew Daddo (Paperback, 2014)
No ratings or reviews yet.
AU $10.00 New
AU $6.29 Used
Conversations with Phantoms: Exclusive Interviews About the 1978 TV Movie, Kiss Meets the Phantom of the Park by Ron Albanese (Paperback, 2020)
No ratings or reviews yet.
AU $21.99 New
AU $9.99 Used

Save on Books

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Books

Frank Herbert'S Dune Saga 3-Book Boxed Set: Dune, Dune Messiah, and Children of
AU $43.95
Trending at AU $47.93
A Gentleman in Moscow: The worldwide bestseller by Amor Towles (Paperback, 2017)
AU $14.00
Trending at AU $17.25
F*ck Off! This is MY Coloring Book: The Very F*cking Best of John T | Swear word
AU $13.49
Trending at AU $15.93

Shop by category

Lean Six Sigma in Service: Applications and Case Studies by Sandra L. Furterer (Hardcover, 2009)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Books

The Concise 48 Laws Of Power by Robert Greene (Paperback, 2002)

Behind Dark Eyes: The True Story of Jon English by Jeff Apter (Paperback, 2021)

First Day by Andrew Daddo (Paperback, 2014)

Conversations with Phantoms: Exclusive Interviews About the 1978 TV Movie, Kiss Meets the Phantom of the Park by Ron Albanese (Paperback, 2020)

Save on Books

Frank Herbert'S Dune Saga 3-Book Boxed Set: Dune, Dune Messiah, and Children of

A Gentleman in Moscow: The worldwide bestseller by Amor Towles (Paperback, 2017)

Fck Off! This is MY Coloring Book: The Very Fcking Best of John T | Swear word

You may also like

IT Hardcover School Textbooks & Study Guides

Hardcover L. Frank Baum Books

Hamlyn Hardcover School Textbooks & Study Guides

Music Hardcover School Textbooks & Study Guides

Religion Hardcover School Textbooks & Study Guides

Accounting Hardcover School Textbooks & Study Guides